step file not showing component

[nickoATKINS93]

Hi,

i am looking at getting some tubes laser cut and have designed the parts using the pipe tool and converted them to a step file. The cutting company has been having some issues with the pipe not showing in their software. It seems to show the sketches for the details on the tube to be cut but the component is missing, i have attached some screen shots of what they have sent me and the fusion file for the part. is there something i can do to resolve this issue.

[etfrench · Accepted solution]

No timeline, no sketch, no way to debug.  There are quite a few online file converters which might make a file compatible with their software.