Random hanging of fusion

[arnou-verfaillie]

Lately I'm having some issues with my Fusion 360. It starts to "not respond" for a while and then it goes back to normal. The hanging takes usually 1-2 minutes and occurs the most when changing opened parts and updating parts in the current design. It just also started ocurring while inserting components into my design

Does anyone have an idea to fix this?

Thanks in advance!

[Mike.Grau]

Hi @arnou-verfaillie,

Thank you for asking about that in the Forum.

Could you may share your system information with us ?

Here is a quick guide how to do that:

Windows 7
1. Launch %windir%\system32\msinfo32.exe
2. Click on file > Save
3. Save the NFO file
4. Zip the file to compress it for e-mail or private message 

I would like to check a couple settings to see if we might get a hint.

Have you may checked how many percent of your System RAM is in use when you work with  Fusion 360?

Could you may also share a screenshot of your "Graphics Diagnostic" window?

I look forward hearing from you.

Thanks,

[arnou-verfaillie]

@Mike.Grau

I'm working on Windows 8, just to make things clear.

In attachment the NFO file and a screenshot of my task manager. 1.8Gb seems a lot?
I'm unsure however how to do the "graphics diagnostics". Did some googling and it's a tool i have to install? Typing this into my windows explorer also did not give many results.

My computer has an Nvidia GeForce GT635M.

[arnou-verfaillie]

When Fusion hangs, the processor usage goes up to 1.9Gig.

[Mike.Grau]

Hi @arnou-verfaillie,

Thank you for sharing the system information and the screenshot of your Taskmanager.

This was really helpful. I assume that this hanging is caused by is caused by the RAM capacity which is 8Gb and nearly 85% in use when you have worked with Fusion 360.

At this point of time, Windows 8 did already use the harddrive in addition to the RAM to store work with your data.

I could not really see why the system is already using more than 7.5Gb of RAM but I could see that your BIOS driver might needs an update.

G580 Laptop (Lenovo)

BIOS Version/Date = LENOVO 5ECN92WW(V8.04), 9/14/2012

Here are a couple things we can do to troubleshoot the issue:

1. Could you may restart the computer and only open Fusion 360 and make another screenshot of the Task Manager, in the sort order from the highest to the lowest RAM ( memory ) usage?
2. I have been checking the supported driver for your Laptop and they might need to be updated with the link here, 
3. Could you may check your Operating System for outstanding Windows updates?
4. It would be great if you could update your Operating System to Windows 8.1?
5. The "Graphics Diagnostic" window can be opened from the Help menu in the upper right corner.

I hope this helps. Please, let me know once you have updated your system.

Thanks,

[arnou-verfaillie]

@Mike.Grau

My Windows 8 does not allow me to update to 8.1 for some reason... Have tried to fix it myself with no succes and I can't bring it to a specialist because I need it on a daily basis for school etc.

In attachment is my graphics diag.
I will attempt to update drivers and I will keep you posted.

Thanks in advance!

EDIT: I cannot even update my BIOS, I get "DC detects error". Guess buying one of first windows 8 was a bad idea... 

[Mike.Grau · Accepted solution]

Hi @arnou-verfaillie,

Thanks for the update. 

Yes, I think it would be good idea to fix the OS but we might solve the issue you have described in another way.

I could see in your Graphics Diagnostic window that the graphics card driver may need an update.

Here are couple more things we can try to troubleshoot the issue:

1. Could you update the graphics card driver with the link here
2. Have you had a chance to change the GPU Driver API within the Preferences to DirectX 9.0

I hope this helps. Please, keep me updated.

Thanks,

[arnou-verfaillie]

@Mike.Grau

I've changed the graphics to DirectX9.0 (why would 11 be an issue here?)

I've also updated my graphics driver. 

I've only had 1 hang this morning, maybe because I wasn't working with a lot of components at the same time? My task manger said Fusion was using in average between 500-600 Mb of memory.

Now I've opened a couple of components and parts, one of which was an assembly which had out of date components, switching between everything worked ok, also updating the linked parts (3 parts to update) did not leave me hanging (the normal processing was working). I will try to further investigate and keep you posted!

Task manager now: Fusion 360, 580 Mb memory 

Cheers!

[Mike.Grau]

Hi @arnou-verfaillie,

Thank you for the update.

I was assuming that DirectX 9.0 will be running more stable on your Operating System.

Yes, that is another point, keep an eye on the RAM usage which as well.

What you could try additionally is to check the Box in the "Graphics Diagnostics" window

"Limit effects to optimize performance"

I hope this could help too.

I am looking forward hearing from you.

Thanks, 

[arnou-verfaillie]

@Mike.Grau

Yes I have now been running without the effects limitation because, to be honest, it's pretty ugly. 😉

I'm updating this as I'm working this afternoon:

- 4 Hangs during updating less than 10s

- 1 Hang during opening a tool less than 10s (this is one is new)

- 1 Small hang during loading a component

So I think that it occurs less, and if it occurs, it doesn't take that long, so I think this might've done the trick! I will keep you posted if things change again!

Thanks for the help!

Cheers!

[arnou-verfaillie]

@Mike.Grau

I think I've cheered to soon... I have been working all day in Fusion now and have had not many problems until now. I'm starting to have more and stronger hangs again. Still not as bad as before, but I don't think it's fully fixed yet. This solution has helped, that's for sure, but it hasn't fixed it either.

Anything more I can try?

EDIT: I'm also having it in Simulation (static stress) now..

[Mike.Grau]

Hi @arnou-verfaillie,

Thanks for asking.

Let´s take this offline since I would really like to have a look at your computer.

Could you shoot an email to me at mike.grau@autodesk.com with contact phone number?

Thanks,