"Auth Token Can not be null" error

[Anonymous]

heya, I'm trying to follow the Fusion 360 Mastery course. In lesson 6 however once i use the "view details on the web" option the browser displays a "Auth Token Can not be null." error and only loades the myhub enviroment and not the actuall model...

[wouter.devriese]

Hi

same error over here, uploaded designs are not being imported due to this (I guess).

Did you get any feedback/help?

[Anonymous]

no, I didn't. But it worked the next day, so .....

good luck!

[wycFLRTE]

Has this been solved?

I have been having a problem with "Auth Token Can not be null." for a week now.. 

• I cannot view files online. Project folders appear empty and the "Auth Token Can not be null." flashes at the top of the screen every time I:
  • Open a project folder
  • Attempt to open one of the items in the activity pane
• Some files do not get new versions. They remain V1 despite being changed and saved
• I have an upload queue that never ends, yet my files are visible in
  • the iOS app
  • the activity pane
  • Autodesk desktop connector
  • Trash of each project (deleted files)
  • Shared links to a file 

 

@karina.harper, you have been solving similar problems. Any thoughts on this one?

[karina.harper]

Hi @wycFLRTE 

Can you try the following for me? If that doesn't work, then we may need to log a ticket with our back end team. Let me know how this goes:

1. Open Fusion Team in an incognito browser.
2. Log out and back in.
3. Open Fusion Team in a standard browser.

If the solution is not working try to below steps:

1. Sign in to your Autodesk Account at manage.autodesk.com and click User Management > By User
2. Remove the product from the User, and re-assign.
3. Close the browser and open the Fusion Team.

Cheers!

Karina

[Anonymous]

@karina.harper I have the same issue and this solution solves it, but only for limited time. After a couple of days I need to do it again. Can you please tell me where I can issue a ticket or how to overcome this? It's became really annoying as I need to do it every time I want to access the project files preview.

[karina.harper]

Hi @Anonymous 

You can create a support case here, then we can create a ticket with development. 

Cheers,

Karina

[Anonymous]

Ok, thanks. It's registered as Case number 17379188