Problems launching fusion

[felipones]

Hello everyone.

I'm in trouble when I open the Fusion.
Before it was working normally, but yesterday when I went to open it this error appears on the screen, I press OK and soon after the program crashes.

What can I do?

I've tried uninstalling and installing, I use a 64-bit win7.

[innovatenate]

Are you able to log into the below website?

myhub.autodesk360.com

Thanks,

[felipones]

I have logged, and appear this image.

[philip.s]

Any difference if you clear your browser cache?

[felipones]

I cleared the cache and the problem still persists.

[innovatenate]

I apologize, I pasted in the link incorrectly. Can you try this one?

https://myhub.autodesk360.com

Thanks,

[innovatenate]

One more suggestion...

Can you also browse to %LOCALAPPDATA%\Autodesk and deleting the Web Services Folder. This should force a log into Fusion 360.

Please keep me update on your progress and good luck!

Thanks,

[Anonymous]

I had the same problem as this person, tried your solution and it did not work. Now I have no "Web Services" folder. Will that matter?

[Anonymous]

Should it take a very very long time to login to myhub? Mine just keeps not working. 

[innovatenate]

There is a notice posted for slow account creation.

http://forums.autodesk.com/t5/general-fusion-360-questions/notice-slow-account-creation-due-to-high-...

Could this issue be related?

Are there any messages when logging into your dashboard via a web browser? (https://myhub.autodesk360.com)

After deleting the Web Service folder, you should be prompted to re-log into Fusion 360 with your Autodesk ID. The directory should be re-created.

If you are crashing on start-up, are you submitting the customer error reports to Autodesk? If so, could you please enter your e-mail address in the submission form?

Otherwise, you may provide the reference number for the customer error report (CER). Having a report to look at may reveal useful information about this issue. Please keep me updated on your progress.

Thanks,

[felipones]

I tried all alternatives requested by you guys.
I deleted the web services folder, open the program after I logged again and this message appeared below, I clicked OK and the program eventually closing alone.

I entered the link https://myhub.autodesk360.com/portal/ and everything seems to be Ok!
Follow the image below:

What i can do for fix this problem??

[innovatenate]

Can you  use the Open in Fusion 360 command from your dashboard? See below screenshot.

Thanks,

[felipones]

Yes I clicked on that button and it's still giving error.
Does the problem is not because of this warning?

[marshaltu]

I don't know how you run into the situation. It seems that you have a file started with name "Knife" in the cloud, but it have a newer version than one in your local machine. And you were editing the older version in your local machine.  You should be able to find out which files you were working on from "C:\Users\<user>\AppData\Local\Autodesk\Autodesk Fusion 360\<ProjectID>\\PLM360Cache\UploadQueuedFileList.xml".

Please try to remove the xml file and launch Fusion360? If this issues would not get solved, please clear "PLM360Cache" folder and have a try again.

[Anonymous]

What? None of this makes sense to me.

--
Danielle Applestone, PhD
512.705.0367

[innovatenate]

@Anonymous This is a separate issue from the one your were experiencing. I think is resolved now, correct?

@felipones Did Marshal's suggestion help resolve the log in issue?

Thanks,

[Anonymous]

None of the things I tried worked, but someone from Autodesk fixed my
account and now I am able to use it.

--
Danielle Applestone, PhD
512.705.0367

[felipones]

The problem until continuous.... I believe that is a problem with instalation or data resources.

Please help me!

[marshaltu]

Could you paste the log files for analysis? You could find them from "C:\Users\<User>\AppData\Local\Autodesk\Autodesk Fusion 360\<ProjectId>" in Windows or "/<User>/library/Application Support/Autodesk/Autodesk Fusion 360/<ProjectId>" in MAC.

Thanks,

Marshal

[felipones]

hey marshal!

here is my log files.