Print Studio is Not working!

[Anonymous]

Hello! I hope this is the right place to post this but:

I have been using Print Studio with our Dremel 3D40 printer. All was working well until a few days ago. Now when we open the program, we get

We have uninstalled, deleted folders, done everything that we could find to try online. NOTHING helps! Does anyone know what to do? We contacted Dremel and they said to contact Autodesk. Any suggestions would be appreciated!!

Thanks

Dawn

[dutkayd]

Hi, here’s an idea:

Open Windows Task Manager and, under Services, look for PrintManager.

If you find it, stop it and restart it.

If you can’t find it, you may need to reinstall Print Studio.

I hope this helps.

[Anonymous]

Thanks for the suggestion. I appreciate your help; however, I have already tried that. I have tried to run Print Studio with Print Manager running, stopped, restarted, every which way, but still nothing.

Any other suggestions?

[Anonymous]

I'm getting this same error has anyone found a fix for it?

[Anonymous]

I had to use print studio for my dremel 3D20 3d printer before, after the creator update it was not working, but i noticed that my printer was now fully compatible with the new 3D print service of the new creator update. simply right click on your 3D file -> open with -> view 3D -> tree little dots in view 3D -> 3D impression. Open a new window that was included in the creator update, which is kind of like the configuration window for a 2D printer but this one is for 3D printers. You can select your 3D printer and configure all kinds of things. I dont know if it is compatible with all 3D printers but it works great with mine

[Anonymous]

I had the same issue reported here after the Windows 10 Creator update. The issue stems, I believe, from the additional security that Microsoft has introduced with the update. You simply need to override the service executable for Print Manager and add the Run as Administrator exception. 

Assuming you are in Windows with an Administrator account (you probably are if you are running on a home PC):

1. Under the Windows Services application (run-->services.msc), scroll down to "Print Manager".

2. You may notice at this point that the service is showing "Paused". This is because it cannot run with the right Windows Authentication.

2. Right click on, and stop the service. 

4. Double click to edit the service properties.

5. On the "General" tab, look at the path for the executable. Should be something like "C:\Program Files\Autodesk\Autodesk Print Studio\PM\spark-print-mgr\bin\win\nssm.exe"

6. Using file explorer, navigate to that same path, and find the executable. 

7. Right click on the executable (e.g. nssm.exe), and select "Properties" to manage the properties.

8. Under the "Compatibility" tab, check the box for "Run this program as an administrator". 

9. Click "OK" to save this modification.

10. Back at the Windows Services application, start the Print Manager service, it should now start, and subsequently allow you to launch and print from Print Studio.

Any feedback on this forum as to if the above instructions worked would be greatly appreciated. Good Luck!

[Anonymous]

Learned this from a different forum. A 2nd recent windows update just negated my last fix. I have now confirmed the solution below in order to get the service to work:  

You will need to run an "nssm edit "Print Manager" to open up the NNSM service editor GUI to do this through an interface. To do this, launch a DOS command prompt and navigate to where the Autodesk Print Studio folder is containing the nnsm file: C:\Program Files\Autodesk\Autodesk Print Studio\PM\spark-print-mgr\bin\win

Once in the GUI, clear the checkbox for "Console Window" under the Process tab, and then click Edit Service to save the changes. Now you should be able to stop and start the service. in windows service manager.

 

You can also modify in RegEdit by adding DWORD value AppNoConsole in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SickRage\Parameters and setting the Hex value to 1.