Post Crash, model working on when crash occurs is not available

[Anonymous]

While working on a model and a crash occurs, and upon restarting  my computer, BTW... IMAC running bootcamp Windows and Fusion.

Anyway, When I try to open a File, I get error message saying, "current model is unavailable" "it is being saved by me... And would I like to open a previous Version?

How do I refresh and/or open a saved backup copy?

Chuck

[ahreum.ryu]

Hi @Anonymous, 

I'm sorry that you are experiencing this issue. 

Could you connecting using A360 website? https://myhub.autodesk360.com

Are you able to see your model as latest version? could you download your latest version? 

or can you go here ? if your file couldn't upload to could, it might be saved here. 

Windows
C:\Users\<Username>\AppData\Local\Autodesk\Autodesk Fusion 360\<ID>\W.login\F
Mac
Macintosh HD>Users>"Username">Library>Application Support>Autodesk>Autodesk Fusion 360>"ID">W.login\F

and if you want to get the previous version, we are able to use 2 ways. 

1. Data panel

2. A360 download 

Hopefully this will help to resolve your issue. if you need more help, please let me know 

Many thanks

[Anonymous]

This is what I get when I go to A360

Two files are not available....

While in fusion 360, I see Unavailable......look at the data on the left upper, the same two files are unavailable unless I choose to open an earlier version.

There's a triangle with an explanation mark in it.....

Chuck

[ahreum.ryu]

Hi @Anonymous,

I'm sorry to hear that  

Do you mind inviting me on your project? if I couldn't find the previous file, I need to ask development team to repair it.

my email address is ahreum.ryu@autodesk.com  

I look forward to your reply. 

Many thanks. 

[Anonymous]

I have gone back to another version and promoted it and am working on it again. It has happened several times and when it does, I will invite you to the file.

Chuck