Mouse issues

[Anonymous]

I have been using a Logitech G600 mouse for a couple of years now and have used it on numerous CAD/modelling systems without any problems at all.

The shortcuts do not register when using Fusion 360 and there is an additional issue with this mouse on Windows 10 home edition, I have not experienced it on the pro edition.

Occasionally the orbit and pan functions stop working and do not start working again even after a program restart.

What I found was that if I unplugged the G600 and plugged in a normal mouse the functions such as orbit would start working again and I could use the G600 again without any further issues during the session.

It’s not that much of an issue but it would be very handy to have the shortcuts work on the mouse.

Craig

[Phil.E]

Thanks for posting.

When you plugged in a normal mouse your system probably loads the drivers for that mouse. My guess is the Logitech can run on those drivers, hence normal pan, zoom, etc.

Looking at the Logitech support site, it's unfortunate that they do not publish the dates of their drivers. I do see a firm wear update and drivers. Have you tried re-installing the Logitech drivers in case there was an update recently?

When you say the "shortcuts" do not register. What do you mean? Are you talking about the rows of buttons on the side?

From what I can tell, if you program one to be "D" it should be equivalent of pressing D on the keyboard, which would launch "Dimension" while in a sketch, and similar for other Fusion single key shortcuts. Please confirm if my assumption is correct.

Thanks,

[Anonymous]

Hi Phil,

Your assumption is correct, it is a really simple system, the user points the program to the exe file and then chooses which button operates which shortcut. In the program D would be assigned to a button and when pressed it should be the same as using the keyboard.

Blender and a couple of CAD systems I run are not having any issues at the moment, all firmware and drivers are up to date with the last Logitech update being about 2 weeks ago.

I forgot to mention that the laptop which is running the home edition of 10 somehow wiped out the shortcuts in the Logitech program a couple of times when I tried to use the buttons in Fusion 360, this has not happened on the tower which has 10 pro installed.

I think it is also worth highlighting again that the pro edition has never frozen the orbit/pan function whereas the home edition has done it a couple of times, the pro edition has been used 90% of the time.

Could this have something to do with the issue?

When I steer the program towards the exe file it is normally located in the program files folder, with Fusion 360 I have to steer the program to the start menu and then choose the fusionlauncher.exe.

[Phil.E]

You are correct. Fusion is unique in where it stores the actual exe. Fusion launcher is not the one you want.

Point your Logitech to the Fusion360.exe in this location:

C:\Users\(user name)\AppData\Local\Autodesk\webdeploy\production\(long folder name)

You will need to reconnect Logitech to this every time there is an update until Logitech figures out how to configure their drivers to recognize Fusion like 3D Connexion drivers does.

I'm hoping this works for you. The Logitech simply needs to send keyboard strokes to the right place.

I would encourage you to contact Logitech and ask them if they can add support for Fusion 360. It sounds like they have added other CAD apps so they should be receptive. You should also report the problems with their drivers mis-handling Fusion shortcuts. Sorry about your struggles with it!

For example, 3D Connexion does this themselves. Their drivers are programmed to recognize Fusion 360 when it is running much like you describe your mouse and other CAD apps.

Thanks,

[Anonymous]

Nice try Phil but unfortunately it made no difference.

Like I said it is not a big deal mainly because Fusion 360 does not have that many shortcuts, in Blender and other CAD systems I use, I can program the views and a number of other selections which really makes things easy.

This particular model can handle something like 48 commands and I am using a maximum of about 28 on the CAD system with the most shortcuts.             

Thanks for your help on this; I will contact Logitech to see if they can sort this issue out.

[Phil.E]

I spoke with another QA about his gaming mouse, not a Logitech, but he says his has programmable profiles that are independent of any running app. In these profiles it delivers a keyboard stroke that any running app sees as a keyboard stroke. He hasn't tried Fusion with that device, but perhaps Logitech has the same concept.

Good luck and please let us know what you find. I'll stick with this and want to get you a better experience if at all possible.

Thanks,

[Anonymous]

I contacted Logitech support, their customer service is the worst and they are not interested. This is a Fusion 360 problem though and in reality it has nothing to do with Logitech as it is an application specific problem.

I do enjoy a good problem and after thinking about this issue the only reason I can come up with is that it is happening because Fusion 360 does not store the exe file in the program files folder as every other program does.

[Phil.E · Accepted solution]

There is no chance the Fusion exe will be moved. Sorry.

In this article, Logitech mentions two modes, automatic game detection, and on board memory. The first finds your apps, the second is a single set of shortcuts for all apps and games on any machine the mouse is attached to.

http://support.logitech.com/en_us/article/31742?product=a0qi00000069vEiAAI

Sounds like you are using automatic game detection mode. Logitech must see all exe in the Program Files folder and offer them as profiles for you to program. If this is true, then it might never recognize Fusion because it does not reside in program files and does not let you pick an alternate location to find the Fusion exe.

Thanks,

[Anonymous]

The thing that throws me is that I have to manually point the software to the exe file for every CAD/modelling system I use; the automatic game detection mode is misleading.

With every program I have to insert a profile and when setting up the profile I have to point the program to the exe file.

To be honest at first I thought the error was on Fusion 360’s side but now I realise that this is a Logitech problem and their customer service is nonexistent.

Thanks for your help on this.

[Phil.E]

It's too bad you couldn't point the profile to the alternate exe location. It sounds like you should be able to based on your description. Do you think the prohibition on the Logitech side is for exe located only in the Program Files folder?

This has my interest, and I think it's awful that we can't work this out, you deserve a better experience. I'll see about ordering one of these Logitech mice that is configurable, or if even my M570 can be programmed using the game software. I could test this out and at least confirm it if I get some new hardware... [grins].

Thanks for your patience and for trying all this stuff. I wish I had a better answer.

Take care,

[Anonymous]

Good news Phil,

your persistence made me take one last look at the problem and I have to put my hands up and apologise for wasting your time.

In one of your replies above you directed me to C:\Users\(username)\AppData\Local\Autodesk\webdeploy\production\(long folder name), when I went to the production folder I found two folders with long names, the first has numerous folders and files.

I took a quick look at the first folder and then selected the second folder with a long name, that folder contained only the black FusionLauncher icon so I selected it and in the Logitech program it showed up as FusionLauncher.exe.

If I manually navigate to that folder outside of the Logitech program two additional icons show up, the Fusion360 and the FusionLauncher.exe but they do not show up when using the Logitech program to search for the exe file.

Tonight I took a longer look at the first folder with a long name and I saw the normal Fusion360 icon above the FusionLauncher icon, I changed Logitech’s selection from the FusionLauncher icon to the Fusion360 one and the mouse works like a dream inside of Fusion 360.

Thanks very much for your time, I have got so used to the speed of this mouse over the last couple of years that I really missed it in Fusion 360.

[Phil.E]

No worries, and no apology needed. I'm really glad you worked it out! I still want to try one of their fancy mice, mouses, uh, pointing devices, so thanks for reminding me of these things.

One more reminder, we may have one more hurdle. When Fusion updates, you might have to re-orient the mouse to the new .exe because it gets replaced by the update process. Hopefully Logitech is smart enough to just look for the Fusion exe, even if it's a "new" one, in the contents of a higher level folder that doesn't get replaced. I need to find out how deep the update goes into those folders, so you may get one more update to this thread.

Thanks for hanging in there and enjoy!

[Phil.E]

I can confirm that the "current" fusion exe is replaced for each update. Please let us know how it goes with Logitech's logic for finding what should be an equivalent exe with the same name in the same higher level folder. If that works, awesome. If not, we should see if it can be improved somehow.

Thanks,

[Anonymous]

I don’t see a problem with this Phil as Blender also replaces the exe file and I have never had to edit the Logitech program, I will let you know either way after the next Fusion 360 update.

As you are interested I changed my current CAD systems name to Fusion 360 in the Logitech program and you can see the functions in the attached screen shots, imagine having all those functions at the click of a button.

The G-shift button on the far right of 1stMode screen shot takes you to a second layer of commands, if you do not assign new commands the program keeps the 1stMode commands for the unassigned buttons.

There is a third mode but seeing as I have not used the second mode fully, I did not bother with the third mode, gamers must have some memories!

[Phil.E]

That's almost too much. 🙂 I have tentative permission to get one, just need to do the paperwork.

This folder is the one not replaced. If you can point Logitech to it, and it finds the Fusion exe in there somewhere, you should have no problem unless you re-install.

"Autodesk\webdeploy"

[Anonymous]

Hi Phil,

I used the "Autodesk\webdeploy" folder and the exe location was deleted from the Logitech program after I updated Fusion 360 today, it’s no problem at all though as it takes a seconds to point Logitech to the folder.

[Phil.E]

Hi,

Thanks for the confirmation. I'm glad you are able to fix it up quickly. 

This was expected, but I'm glad you closed the loop. This post will help others with Logitech mice, or similar, use them in Fusion.

Regards,

[Anonymous]

Thanks guys for this solution which works for me and my G700s.  I too was pointing to the wrong exe (FusionLauncher) and for the life of me couldn't figure out why the profile was not working.

For the benefit of other people using Logitech Gaming Software profiles I'm posting this summary here.

Start by copying/pasting the following address in the Logitech Profile Property (for future use, save this address in a text file)

C:\Users\[...your name...]\AppData\Local\Autodesk\webdeploy\production\

There should be two subfolders there.  Navigate to the folder with the Fusion360.exe in it and select this exe.  Done!

Tags:  Logitech G100s G11 G13 G15 G19 G19s G203 G213 G300s G302 G303 G400s G402 G403 G410 G413 G500s G502 G502 G510s G600 G602 G610 G610 G700s G703 G710 G710+ G810 G9 G900 G903 G910 G9x G100 G105 G110 G510 G300 G500 C920 G9X MX518 G400 C930e G930 G700

[Anonymous]

Thanks guys for this solution which works for me and my G700s.  I too was pointing to the wrong exe (FusionLauncher) and for the life of me couldn't figure out why the profile was not working.

For the benefit of other people using Logitech Gaming Software profiles I'm posting this summary here.

Start by copying/pasting the following address in the Logitech Profile Property (for future use, save this address in a text file)

C:\Users\[...your name...]\AppData\Local\Autodesk\webdeploy\production\

There should be two subfolders there.  Navigate to the folder with the Fusion360.exe in it and select this exe.  Done!

Tags:  Logitech G100s G11 G13 G15 G19 G19s G203 G213 G300s G302 G303 G400s G402 G403 G410 G413 G500s G502 G502 G510s G600 G602 G610 G610 G700s G703 G710 G710+ G810 G9 G900 G903 G910 G9x G100 G105 G110 G510 G300 G500 C920 G9X MX518 G400 C930e G930 G700