MAJOR ISSUE: July 2016 has made Fusion unusable - Please Help

MAJOR ISSUE: July 2016 has made Fusion unusable - Please Help

gavriilklimov
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Message 1 of 100

MAJOR ISSUE: July 2016 has made Fusion unusable - Please Help

gavriilklimov
Advocate
Advocate

So I am creating another topic since another one I made seemed to have gone completely unnoticed from "Community Managers" and Fusion360 employees.

 

Yesterday night (Friday night) Fusion decided to automatically update to the last version.

Up until that moment everything was fine. After the update, I CANNOT use Fusion. I emphasize this again, I can't use Fusion to work anymore.

 

There's 3 cases:

 

1) Creating a new scene and working in a new scene

2) Working on a previously created scene

3) Working on a previously created scene with mesh-bodies inserted in them (Imported OBJs in the scene)

 

In order :

1) Case 1, Fusion "works" OK but with MAJOR lag and performance issues. Everything which used to be very smooth now lags. My viewport performance has been significantly affected. Every operation now takes longer, a simple boolean takes x2 as long as it used to calculate.

 

2) It is absolutely IMPOSSIBLE to work on previous work-files. I have tested this on DOZENS of scenes I was working until yesterday so please do not think this is "scene" specific. I have tested it on over 30 scenes and they are all the same.

To give the best example, if on a flat-surface in an older design I create a round sketch

 

pic1.JPG

and I push-pull it down to create a boolean. From this step to

pic2.JPG

This step. Takes about 10 SECONDS. Whereas in the past it was no time at all and was instant.

Upon pushing "ENTER" to let Fusion actually perform the cut - the operation starts to calculate its result.

Based on the scene (I assume how big/small it is) this operation now takes anywhere from 10 minutes to 50+.

pic3.JPG

In the bottom right corner I can easily see this dude going from 1 and after minutes "2".. and so forth.

As you can see I absolutely can't work on anything with this performance.

 

3) Case 3, a case in which an older scene had a body mesh inserted in them.

The thing that stands out right away is that now where I inserted the OBJs in the scene now it's on the timeline.

These scenes have even WORSE performance than scenes from case 2. Practically ANY operation I perform takes Fusion x50 the time even from the already heavily crippled old work scenes.


Example: In a scene which up until yesterday evening was PERFECT - now I fillet a box with a sharp edge.
Upon  performing the fillet the bottom right of Fusion goes:

pic4.JPG

and

pic5.JPG

and

pic6.JPG

and after about 1 full minute, it's at 2% 🙂

pic7.JPG

a minute after it's now at 4%

pic8.JPG

after 30 mins it's now at 17% so I force quit Fusion.

 

Fusion is absolutely unusable, straight up I can't work on anything. I am baffled that this update has caused this major issue.

I have tried to clear the cache from the ? menu on the top right, I have tried to re-start the PC and run nothing other than Fusion.

I have uninstalled and re-installed Fusion.

 

I would like to be able to roll-back to the previous Fusion version ASAP since I am worried it will take you guys too long to figure out what's wrong, and I will be stuck without being able to work.
Could someone tell me how I could roll back to a previous version while someone can look into this MAJOR issue that occurred with the last update ?

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Message 41 of 100

daniel_lyall
Mentor
Mentor

@gavriilklimov ok cool can I have a file to test 


Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz

Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
Facebook | Twitter | LinkedIn

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Message 42 of 100

gavriilklimov
Advocate
Advocate

@daniel_lyall

 

Hello Daniel -

 

sorry but I can't share work files since they are property of NVIDIA.
@cekuhnen had previously signed an NDA with NVIDIA so I could share a model with him. Other than that, I can only share files with Autodesk folks.

Sorry about that-

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Message 43 of 100

cekuhnen
Mentor
Mentor

@jeff_strater Few additional observations:

 

Exporting a file @gavriilklimov shared with me as STEP is very fast from Fusion.

Exporting the same file as an Fusion archive is pointless after 55 min I gave up

 

Closing the file I am testing with autosave etc is a pain to wait for. nothing can take such a long time to save.

After waiting some time I just force quite Fusion.

 

Modeling performance:

 

I created a new design from the STEP file and did a simple boolean operation.

I cut a triangular shape through the object and then moved it half the distance back.

 

Direct Modeling:

1. Pushing it fully through went rather fast with minimal screen refresh lag

2. Pushing the depth back half the length froze Fusion for a noticeable time

 

Timeline.

1. Pushing it fully through went rather fast with minimal screen refresh lag

 

2. Pushing the depth back half the length froze Fusion for a longer time (31 seconds)

3. Pushing the depth continuously forward in very small steps perfectly cuts the model with each mouse movement

 

 

So why can I move the extrude cut nearly in realtime through the mode but when I move the marker a much bigger distance back into the model I experience a big lag?!

Screen Shot 2016-07-31 at 8.31.57 PM.pngScreen Shot 2016-07-31 at 8.35.29 PM.png

Claas Kuhnen

Faculty Industrial Design – Wayne State Universit

Chair Interior Design – Wayne State University

Owner studioKuhnen – product : interface : design

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Message 44 of 100

daniel_lyall
Mentor
Mentor

all good the biggest .stl I have is 119,112 KB. if I can get a file in Mb it would prove me completely wrong


Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz

Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
Facebook | Twitter | LinkedIn

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Message 45 of 100

jeff_strater
Community Manager
Community Manager

Thanks, everyone on this thread, for your contributions, models shared, and help.  We have identified another problem that, as you all suspected, affects modeling performance.  We sincerely apologize for the disruption in your workflows.  We plan to release an update which fixes both the mesh problem and this general modeling performance problem.  We don't yet have a date, but it will be very soon, definitely this week.

 

Jeff

 


Jeff Strater
Engineering Director
Message 46 of 100

gavriilklimov
Advocate
Advocate

@jeff_strater

 

Hello Jeff- 

 

thanks for the update.

Something else I'd like to mention, which I believe I did in this very post is that, I don't just experience abnormal time for operations within the model, also saving and closing the files are compromised.

 

Someone else has made a post about it  here : http://forums.autodesk.com/t5/design-validate-document/saving-file-cause-problem/td-p/6457256


And I'd like to re-iterate that this is a huge issue for me too, as of now saving files can take anywhere from 5 to 20 minutes, whereas closing the file-scene clicking the "X" button can just straight up make Fusion freeze or crash. I see some of the solutions proposed in that topic which don't work, I believe this is connected to the same "performance" issue that you guys are looking into right now. Something to keep in mind perhaps.

 

Thanks

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Message 47 of 100

Anonymous
Not applicable

Hello everybody,

I am a MacUser and I have the same problems of other users.

I hope this problem will be fix asap.

From two days Fusion crash every 10 minutes and when it does not crash is very very slow for any operation.

I have to finish some works and my customers are really not happy to wait a lot... 😞

 

I am wainting for a new bug fix release

 

thanks in advace

Giuseppe

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Message 48 of 100

jeff_strater
Community Manager
Community Manager

thanks, @gavriilklimov.  I believe you are correct - the two problems are related.  An update:  We have a fix for the performance problem, and for the imported mesh problem, and we are investigating whether the fix also applies to the save performance problem.  We plan to release this ASAP, hopefully as soon as tomorrow.

 

Again, we apologize for this.  I realize this is not acceptable.

 

Jeff

 


Jeff Strater
Engineering Director
Message 49 of 100

zodiaceng
Advocate
Advocate

Fusion was working fine for me Saturday. Today forced update and now entirely unusable. I'm running a machine shop entirely off Fusion and I can't deal with these issues. There needs to be a stable platform we can work off of without constant updates. 

 

If I try and open a sketch, crashes. Try and modify a feature, crashes. Try and edit a toolpath, crashes. My entire shop is currently down until this issue is resolved. Sent in a couple reports this morning when it started happening. Hope this can be fixed soon...

www.zodiaceng.com
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Message 50 of 100

daniel_lyall
Mentor
Mentor

@zodiaceng see if what's on post 35 will help


Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz

Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
Facebook | Twitter | LinkedIn

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Message 51 of 100

Anonymous
Not applicable

I am a Mac user. I do not have any imported mesh in my models and I am experiencing the same behavior everyone else is having. I can not save any work without Fusion crashing or taking 30 minutes to save. My shop runs exclusively on Fusion 360 so we are completely down. I hope this update happens soon and resolves the issue. 

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Message 52 of 100

brianrepp
Community Manager
Community Manager

@Anonymous we are actively working on this and expect to have a fix tomorrow.  We'll post more details in the morning along with an ETA for the update.  My sincere apologies for the impact this has had on your work.

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Message 53 of 100

Beyondforce
Advisor
Advisor

Dear @brianrepp

 

I think the last update have taught us a VERY important lesson, Forcing a software update is a very risky business.

 

I would like to suggest the following, and I'm sure most of the people will agree with me (I hope!):

 

1. Give the users the option to choose when to run the update. This why, users can setup a test machine and make sure that everything is working. 

2. An option to roll back to a previous version. That will be for those who don't have an extra machine for testing. This way, they can still test the update and if something goes wrong, they can go back to the last stable version.

3. This one is connected to no.1: I understand your side of the business - it's not a good idea to have different users with different software versions.

In order to avoid that, you can setup a timer for a "Public Update Rollout". Let's say 2 weeks, it will give us enough time for testing (and sending our feedback) and for you (developers) enough time to fix any major issue before the "Public Update Rollout" date.

 

We all enjoy and appreciate Fusion 360 and the people behind it. We want to see it getting better and to help make it better. 🙂

 

Best Regards.

 

Ben.

Ben Korez
Fusion 360 NewbiesPlus
Fusion 360 Hardware Benchmark
| YouTube

Message 54 of 100

gavriilklimov
Advocate
Advocate

@Beyondforce

 

Is 100000% correct 🙂

 

I absolutely agree with all of his points and I wish I could give him 1000 kudos. 

Something like this can't happen or you're effectively jeopardizing the business and timelines of professionals that use Fusion to work.

Please consider the 3 options that @Beyondforce has listed. We definitely need them

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Message 55 of 100

Stuart-H
Collaborator
Collaborator

Ben

 

i wholehartedly agree with you on the , test test and test some more then if all is well release the software but have a backout  plan to roll back if it goes belly up

 

now this will sound odd on this forum but my use is as a hobbyist but when I wentto work 20 plus years ago I was in charge of the engineering dept for a a uk banks computor centre the 

 

IT guys/gals would do some rev to the banks software ( cobol ) on the dev machine and test it for three months running actual data , but is parallel to test the output then it was made live but they still had a a backout plan 

 

please make better use of testing as every update breaks something 

 

 

you have a good product but get the foundations solid then add the frills after

 

 

Mac Studio M1Max and MacBook Pro M1
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Message 56 of 100

Anonymous
Not applicable

Yep.

 

Fusion360 is a great software, almost perfect for everthing (if it will have a mould design 100% for me!!!!), my shop use only this.

I have to close some project asap but now is a complete disaster. My customers are agry and do not accept any excuse.

I suggest that user can choose to update software anytime not forced by factory

 

I hope problems will be fixed very ASAP

 

Giuseppe Starace

Professional 3d Designer/composites parts designer

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Message 57 of 100

Anonymous
Not applicable

Wished my first post was of a different substance. Typing this while waiting for another awesomely slow "compute" and another even slower "autosave".

 

Fusion is perfect allowing one to do things that take a while in other CAD packages. However this last update truly was a performance and productivity killer.

Also, having an update running while in the middle of something is a distraction.

 

A suggestion: Pre-announce upcoming updates with a timer or date (maybe near your profile name up top in the window). So one avoids doing important work while that's happening.

 

Other than that, keep it up Autodesk and the Fusion team. You're the best.

Message 58 of 100

Anonymous
Not applicable

Morning has come and gone.  Still waiting for the post on details of the fix and the ETA for the update.  I have drawings on hold due to the frequent crashing and long delays when saving. 

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Message 59 of 100

joelwigton
Participant
Participant

Also having the same issue.  I cannot even click almost a single operation now before Fusion 360 crashes.  Unusable.  Intel i7, SSD, and 16GB RAM, Win10, don't think it's my PC.

 

I tried to share the model with you guys following instructions at the beginning of this thread, but Fusion says it can't export currently models that use referenced components.  If you guys have access to my files "in the cloud," you have my permission to look at these (internally only) if it will help you debug the issue.  Part is "Stunly Enclosure Rev B," currently on v76.

 

Thank you all for looking into the fix.  An option to roll back to previous versions from within Fusion 360 seems crucial and exposed by this latest push.

 

Keep up the good work over there.

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Message 60 of 100

brianrepp
Community Manager
Community Manager

@Anonymous - apologies for my subjective use of "morning", I'm located on the West coast.  Our final round of testing is happening now and we're shooting for the update before noon PST.

 

@Beyondforce (and others) - I appreciate your note and encouragement.  We realize the magnitude of this impact and are working as fast as possible to provide a fix, and one that's been tested (and tested again).  As you mention, there are a number of reasons that having users on different versions of the software is problematic.  That said, the idea of having a way to delay an update (for a limited period of time), or possibly offering some form of a "beta" stream alongside a standard installation is something we've been investigating, but still not there yet.