MacBook Pro trakpad

[MoonshineSG]

Once in a while (recently too frequesnt - evey hour or so...) Fusion forgets about geasture on trackpad... move becomes zoom, zoom doesn work, rotate doesnt work... Everythign is messed up...  Quite tired of restarting it... (I guess free comes at a cost. Can't imagine if you got to pay for this.... )

[James.Youmatz]

Hi @MoonshineSG,

I found an older forum post that may have a solution.

http://forums.autodesk.com/t5/design-and-documentation/orbiting-issues-with-trackpad-mac/m-p/5764290...

Some of the solutions that worked for users in that post were to go into their Preferences setting and make sure that the under the General tab that Pan, Zoom, Orbit shortcuts are set to Fusion. I'm not entirely sure if this will solve your problem, but it is a good starting point.

Unfortunately, I do not have a mac so I can't really give any direct suggestions myself :(. But I will pass this onto to other people as well and see what they think if those suggestions don't work for you.

Thanks,

[MoonshineSG]

Yes, those are my settings.

maybe you misunderstood. Sometimes works, sometimes not. Extremely annoying!

[schneik-adsk]

Are you switching between many apps when this happens?

One thing to try in the meantime while we try and determine the root cause, is this:

• When gestures stop working move your mouse over the view cube.
• Right mouse click.
• Move the cursor/close the menu. Gestures work again?

[MoonshineSG]

No not switching between apps. Mostly happens when I go into edit mode of a sketch. Sometimes selecting an area in the skets triggers it, sometime it's all good.... I couldint find a scenario that has consistent behaviour... 

[MoonshineSG]

latest version (update from Sept 25) completly f****d the trackpad...  no rotation, no panning... does anyone test these feature before a release ??? is there a way to disble auto updates ? I want to stick with a version that works (if there will be one release soon... )!!!!

[Phil.E]

@MoonshineSG

Actually yes. We do test all of the features before a release. All updates are mandatory too.

I'm using 3 MacBook Pro for testing, from very new to very old, on all supported OSX versions. Other than a few minor issues, nothing like your description using the F word, the trackpad works flawlessly for me on all three for the current release. So obviously there are differences in hardware that are not accounted for by our testing.

Are you willing to work with me to help identify why you are having such a hard time? I need a lot more information about your system and workflows to ensure we are testing everything we should be.

PS: another method I've heard about is to minimize Fusion to the dock then bring it back up. That tends to help the people who report the same issue you are having.

Thanks,

[MoonshineSG]

@Phil.E, firstly, apologies for the F word. The message was written in anger after a series of failed attempt to make things work. Of course it happened while trying to rush something and that did not help. Without the trackpad as rotate/pan/zoom, the productivity decreases tremendously.

Minimising the app sometimes worked but this time even after minimising, closing and reopening files a few times, switching back and forth between Fusion and other apps, restarting Fusion 3 times it still didn't work. (It did work after the 4th restart but that was after I posted the message). 

I'm using a MacBook Pro 15-inch, Early 2011 running OS 10.9.5. I'm not sure what other info you would find useful to identify the cause of the trackpad failure.  

Thank you.

[Phil.E]

@MoonshineSG No worries, frustration also begins with an "F" :), sorry you had to experience that. Doesn't sound like fun.

Just to be clear: The trackpad is functioning, but only OSX system gestures are working. So you can interact with the Fusion model, but not in any useful way. Correct?

First we should eliminate your data. Do you find more problems associated with a particular model or workflow?

Next, we should check known troublemakers. We fixed a bug a while ago just like this, it was caused by Autodesk Screencast which somehow got into the "layer" between Fusion UI and the trackpad gestures. Fusion and the trackpad were not hearing each other. I would assume it hasn't regressed, but also that other software may too interrupt that conversation between F360 and the trackpad. Do you have anything running that may be stealing focus from Fusion? The next time it happens, just try shutting any other programs if you can. This would be a great find if it were the case. (imagine trying to test against the myriad of other softwares out there)

Third we could look for Fusion events that may interrupt the trackpad, such as Autosave, or during uploads. For my part I will test on a similar machine for a while using only trackpad, just to try to reproduce it. If we can reproduce it, we can fix it.

Thanks again, and thanks too for your help and patience.

Regards,

[MoonshineSG]

Yes, the trackpad is fully functional. The issue is that sometimes Fusion360 behaves as if "Use gesture-based view navigation" is not selected in settings (although, of course I don't deselected it) and the only working interaction with the trakcpad is 2-finger up-down slide which translates in zoom-in/zoom-out. 

This happens random, sometime when I open Fusion, sometimes even in the middle of a work session suddenly the behaviour of the trackpad changes. So far I couldnt find a pattern nor a solution that work to restore the geastures. 

I know that without the ability to reproduce a bug, it's dificult to identify the root cause. Is there a "debug" log that I can send over ? Or how else can I help tofix this?

[tomae]

I too noticed this problem with gestures not working today.  I have been using Fusion regularly over the last 3-4 days and have not had that happen until today and it happened serveral times.  I did not try minimising the window, will try that next time it happens.  I did kill Fusion and it seemed to work after that.  I am running Fusion on a Macbook Pro 15" late 2013 with 16GB RAM and 1TB SSD.

Also Fusion 360 seems to crash fairly often.  I have been sending reports when this happens so hopefully you can figure out what is going on.  It often happens after my laptop goes to sleep and then wakes back up but that isn't always the case.

Tom

[Phil.E]

Thanks MoonshineSG.

Right now we have a report open on this and I will add your notes, and that of tomae. This one may be "hard to reproduce" but it can be done. I just need to keep pushing this issue until we can get it fixed. If you do notice any particular event, such as autosave, or going to another app for a second, please let us know. We'll try all the same.

Thanks,

[Phil.E]

@tomae

Thanks for the information.

Regarding your crashes, I looked at your CER reports, thanks for sending those in. Looks like you are crashing in CAM workflows, is this true? When your computer goes to sleep, is the CAM workspace the active workspace? If so, it might be worthwhile to create a post in the CAM board to describe the issue separately from this trackpad issue.

Thanks,

[MoonshineSG]

One thing I've noticed. After every update (at least the last 3, including the todays update) the trackpad geasures stop working. I again restarted the app 3 times and no change. The only thing that restored the trackpad use was changing Fusion360 to full screen. 

Hope this helps to identify the root cause...