Installation problem

Installation problem

Anonymous
Not applicable
821 Views
4 Replies
Message 1 of 5

Installation problem

Anonymous
Not applicable

Hello all,

I am new here and my name is Rick. I have been viewing some of the videos on YouTube and thought I would give the trail version a whirl. When I try to install the file downloads ok, but when I tell it to run I get a real quick screen that flashes so quick I can't read it. It's something about streaming. Then nothing happens and never loads.

 

I am just a hobbyist, that would like to learn 3D, and maybe someday pick up a small CNC mill to play with in retirement.

 

Thanks in advance.

 

Rick

0 Likes
822 Views
4 Replies
Replies (4)
Message 2 of 5

innovatenate
Autodesk Support
Autodesk Support

Welcome to the Fusion 360 community! Sorry to hear about the install issue.

 

Could you post a copy of your installation log file here?

 

The below link highlights where the install log file is.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Una...

 

Is there any anti-virus software running on your system? If so, could you try disabling it to see if make any difference during the install?

 

Let me know if you have any trouble getting the log file, I'm happy to help.

 

Thanks,

 




Nathan Chandler
Principal Specialist
0 Likes
Message 3 of 5

Anonymous
Not applicable
2017-03-05 09:19:11,996 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 09:19:11,997 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:19:11,997 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 09:19:11,997 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:19:11,998 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 09:19:11,998 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 09:19:11,998 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zS82B4.tmp\resources\buildinfo.json
2017-03-05 09:19:12,000 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 09:19:12,000 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 09:19:12,001 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zS82B4.tmp\resources
2017-03-05 09:19:12,089 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 09:19:12,091 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 09:19:12,091 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 09:19:12,091 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 09:19:12,092 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 09:19:12,092 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 09:19:12,092 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 09:19:12,092 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 09:19:12,092 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 09:24:01,717 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zSF313.tmp\resources\buildinfo.json
2017-03-05 09:24:01,720 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 09:24:01,720 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 09:24:01,720 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zSF313.tmp\resources
2017-03-05 09:24:01,722 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 09:24:01,722 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 09:24:01,722 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 09:24:01,722 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 09:24:01,725 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 09:24:01,725 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 09:24:01,725 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 09:24:01,725 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 09:24:01,725 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 09:34:16,053 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 09:34:16,054 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:34:16,054 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 09:34:16,054 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:34:16,054 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 09:34:16,054 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 09:34:16,055 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zS51C6.tmp\resources\buildinfo.json
2017-03-05 09:34:16,056 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 09:34:16,056 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 09:34:16,057 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zS51C6.tmp\resources
2017-03-05 09:34:16,057 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 09:34:16,059 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 09:34:16,059 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 09:34:16,060 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 09:34:16,060 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 09:34:16,060 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 09:34:16,060 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 09:34:16,060 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 09:34:16,061 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 09:36:04,372 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 09:36:04,373 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zSFFEF.tmp\resources\buildinfo.json
2017-03-05 09:36:04,375 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 09:36:04,375 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 09:36:04,376 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zSFFEF.tmp\resources
2017-03-05 09:36:04,376 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 09:36:04,378 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 09:36:04,378 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 09:36:04,378 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 09:36:04,379 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 09:36:04,379 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 09:36:04,379 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 09:36:04,379 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 09:36:04,379 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 09:36:05,867 - InstallDriver - adsk.dls.streamer.registry - INFO :: Failed to query database schema, initializing.
2017-03-05 09:36:06,110 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2017-03-05 09:36:06,110 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f version: None
2017-03-05 09:41:32,163 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 09:41:32,164 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zSFB2E.tmp\resources\buildinfo.json
2017-03-05 09:41:32,166 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 09:41:32,166 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 09:41:32,167 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zSFB2E.tmp\resources
2017-03-05 09:41:32,167 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 09:41:32,169 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 09:41:32,169 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 09:41:32,170 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 09:41:32,358 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 3
2017-03-05 09:41:32,358 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2017-03-05 09:41:32,358 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f version: None
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zS1B0E.tmp\resources\buildinfo.json
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zS1B0E.tmp\resources
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 10:53:45,102 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 10:53:45,272 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 3
2017-03-05 10:53:45,272 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2017-03-05 10:53:45,272 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f version: None
2017-03-05 10:53:46,321 - InstallDriver - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...
2017-03-05 10:53:46,321 - InstallDriver - adsk.dls.streamer.configuration - INFO :: The PAC invoking process was enabled but the proxy is empty
2017-03-05 10:53:47,341 - InstallDriver - adsk.dls.streamer.netlib - INFO :: Domain name : dl.appstreaming.autodesk.com, edge server ip : 23.15.67.64
2017-03-05 10:53:47,791 - InstallDriver - adsk.dls.streamer.process - INFO :: Network connection OK
2017-03-05 10:53:47,791 - InstallDriver - adsk.dls.streamer.process - INFO :: S_I b'MjMuMTUuNjcuNjQ=\n'
2017-03-05 10:53:48,241 - InstallDriver - adsk.dls.streamer.process - INFO :: C_PU_I b'OTguMTU3LjM2LjY4\n'
2017-03-05 10:53:48,241 - InstallDriver - adsk.dls.streamer.process - INFO :: C_PR_I b'MTkyLjE2OC4wLjE1Nw==\n'
2017-03-05 10:53:48,241 - InstallDriver - adsk.dls.streamer.process - INFO :: Proxy enabled False
2017-03-05 10:53:48,241 - Thread-1 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "Deploy.BeginProcess" args: ['2.0.2862', '73e72ada57b7480280f7a6f4a289729f']
2017-03-05 10:53:48,511 - InstallDriver - adsk.dls.streamer.process - INFO :: Configure app begin Deploy to 2.0.2862 for app 73e72ada57b7480280f7a6f4a289729f
2017-03-05 10:53:48,511 - Thread-2 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "Deploy.ConfigureApp" args: ['2.0.2862', '73e72ada57b7480280f7a6f4a289729f']
2017-03-05 10:53:48,521 - InstallDriver - adsk.dls.streamer.process - INFO :: Detecting the orphans ...
2017-03-05 10:53:48,531 - InstallDriver - adsk.dls.streamer.platform - INFO :: Required OS version:
2017-03-05 10:53:48,651 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling package manifest: bc64c57030088c572d78bcf38a4017f6dc827f8e
2017-03-05 10:53:48,651 - InstallDriver - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/bc64c57030088c572d78bcf38a4017f6dc827f8e.js...
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zS9971.tmp\resources\buildinfo.json
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zS9971.tmp\resources
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 11:01:55,288 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 11:01:55,458 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 3
2017-03-05 11:01:55,458 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2017-03-05 11:01:55,458 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f version: None
2017-03-05 11:01:56,509 - InstallDriver - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...
2017-03-05 11:01:56,509 - InstallDriver - adsk.dls.streamer.configuration - INFO :: The PAC invoking process was enabled but the proxy is empty
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - INFO :: # #
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Rick\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\Rick\AppData\Local\Temp\7zS3AA1.tmp\resources\buildinfo.json
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: , Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Rick\AppData\Local\Temp\7zS3AA1.tmp\resources
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=False, connection='https://dl.appstreaming.autodesk.com/production/', force_full=False, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=, pipes=None, procfac=, profile=False, pull_dest=None, purge=False, quietmode=False, stream='production', threadscount=5)
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2017-03-05 12:33:16,885 - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2017-03-05 12:33:16,895 - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2017-03-05 12:33:16,895 - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2017-03-05 12:33:16,895 - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2017-03-05 12:33:17,075 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 3
2017-03-05 12:33:17,075 - InstallDriver - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2017-03-05 12:33:17,075 - InstallDriver - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f version: None
2017-03-05 12:33:18,115 - InstallDriver - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...
2017-03-05 12:33:18,115 - InstallDriver - adsk.dls.streamer.configuration - INFO :: The PAC invoking process was enabled but the proxy is empty
2017-03-05 12:33:19,415 - InstallDriver - adsk.dls.streamer.netlib - INFO :: Domain name : dl.appstreaming.autodesk.com, edge server ip : 92.122.136.204
2017-03-05 12:33:19,946 - InstallDriver - adsk.dls.streamer.process - INFO :: Network connection OK
2017-03-05 12:33:19,956 - InstallDriver - adsk.dls.streamer.process - INFO :: S_I b'OTIuMTIyLjEzNi4yMDQ=\n'
2017-03-05 12:33:20,406 - InstallDriver - adsk.dls.streamer.process - INFO :: C_PU_I b'OTguMTU3LjM2LjY4\n'
2017-03-05 12:33:20,406 - InstallDriver - adsk.dls.streamer.process - INFO :: C_PR_I b'MTkyLjE2OC4wLjE1Nw==\n'
2017-03-05 12:33:20,406 - InstallDriver - adsk.dls.streamer.process - INFO :: Proxy enabled False
2017-03-05 12:33:20,406 - Thread-1 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "Deploy.BeginProcess" args: ['2.0.2862', '73e72ada57b7480280f7a6f4a289729f']
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Message 4 of 5

innovatenate
Autodesk Support
Autodesk Support

Nothing is jumping out at me from the log file. There's a spot to attach files down below the reply window (just fyi). I'm not sure if there is more to the log file, but maybe you could try uploading the .log file here just in case.

 

 

Screen Shot 2017-03-05 at 1.10.48 PM.png

 

 

 

 

Do you run anti-virus software on your computer? If so, can you let me know which brand of anti-virus software you use?

 

When you run the installer, can you try right clicking on it and selecting Run As Administrator?

 

One more thing you may want to try is installing Fusion 360 using as single thread. The instruction for this process are including in the link below. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

 

I hope these suggestions help. Please let me know if you have any questions.

 

Thanks,

 

 

 




Nathan Chandler
Principal Specialist
0 Likes
Message 5 of 5

Anonymous
Not applicable
I never got it to load on my laptop. It did on my wife's laptop so I am good to go. Thanks to everyone.
0 Likes