indefinite save to cloud; offline workaround didn't solve

[jamie.q.white]

Two of my files have been trying to save to the cloud for a few days now (rolling donuts in the data panel; image below).  I found the workaround to go offline, make some changes, save, and then go back online, but the endless uploads are still going.

What else should I try?

Thanks,

jamie

[kris_berg]

Hi @jamie.q.white ,

In order to help diagnose and solve the issue, I would need to see your log files. Can you send me (kris.berg@autodesk.com) your logs?  To retrieve your logs, go to the help (?) menu and select "Diagnostic Log Files".

Thank you,

Kris Berg

Fusion 360 Development

[San_Escobar]

Hey Jamie 

I just saw your post, I can help with that since I don't know whats going on. But what got my attention in this post is that I wonder if you have design the whole bike or just the bottom bracket.

If so, have you got any sort of portfolio online?

Cheers! 

[kris_berg · Accepted solution]

Hi @jamie.q.white ,

Although I haven't recieved your logs yet, I sent you a private message on a possible workaround for your problem.  Let me know if it worked for you.  If it did not work, please send your logs and I will look into it.

Thank you,

Kris Berg

Fusion 360 Development

[jamie.q.white]

Hi Kris,

The workaround you sent me privately appears to have worked.  However, I ran the setenv terminal command before starting Fusion 360 for the day (still on first coffee and not thinking), so I did not verify that the donuts were still rolling before running the command.  They were running last night when I shut down.

I emailed my log file to you directly.  I hope it is helpful.

thanks a lot for the assistance!  Community support for F360  has been great!

-jamie