Hobby licence renew

[Anonymous]

Hello.

I have a hobby licence that is going to expire on November 11th.

I understand that it is possible to extend it for another year or have a foreseeable future licence. 

I am a retired moulding engineer and my hobby is 3d printing. I have found Fusion 360 to be the best modelling software i have used and would like very much to keep on using it.

Hope you can help.

Dave.

[tyler5ASPU]

Mine just hit the expired. Clicked the link and there is no button to extend hobbyist version. Anyone else?

[Anonymous]

I am also a retired engineer in the same position.

[whmurrin]

Nitro,

I was able to renew my hobby licence, by following their directions on the
website. I don't know if something changed, or if I didn't follow the
directions previously.

Good luck,

Bill

[Anonymous]

I clearly made a mistake when renewing my hobby license

I went to the website page and started to download, then a dialog box said I already have the program.
I should have pressed Cancel ( I pressed YES 😞   ...).
Now, my 360 browser files are READ ONLY
A dialog box comes up at the top saying
"This document does not appear to be associated with a hub and can not be activated"

Whilst I can edit files I have saved to my desktop
I cannot use any files on the cloud HUB ??

Thinking of un-installing then re-installing, then just sign in ( same I did when my pc got reformatted 6 weeks ago ( no problem)

I would really appreciate some feedback please

[JPG_master]

Hi guys,

I just restarted Fusion 360 on my Mac.

I do NOT get any ticker other than the text in the Title Bar of the Fusion 360 Window.

I cannot click on anything in that window, checke my account in browser,

checked my profile in Fusion,

checked Help menues etc.

I do not find any point to hook in for a prolongation of my hobby licence.

will you pls help me and check?

It is only 19 days left now.

Thank you

[nick.vanderstraeten]

I also have trouble to renew my licence for personal use.  I followed the steps found on https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How... but every time I click download, I am asked to sign in again. 

[JPG_master]

Yes, for me now the same.

"smells" like a bug on the web-Page.

[JPG_master]

After several attempts I DID STAY and Log in only on the United States Side and then after clocking "first steps" the US page kept me logged in, I could dowload and the Subscription expired hint disappeared and I have another year.

[public.kew]

So here it is in mid 2022, and I also can't figure out how to extend my hobbyist license.  It really shouldn't be this hard.  I get trying to steer me into purchasing, but it shouldn't require some black magic or random pressing of buttons to get me where I want.

[jhackney1972]

If your Fusion 360 Personal License has expired, not before, go to the site and follow the process.  Remember it is not an instant process, you can check the renewal on your Autodesk Account after you go through the renewal process.

[public.kew]

I am currently engaged with your live chat.  It would appear that you can't use firefox to do this, but must use chrome.  You should probably mention that on the page.  Also, my subscription had expired and turned into a trial, which is apparently causing some grief.

I tried using Edge, and that's not working either.

My chat guy can't find my renewal request, so he's escalating to the next level.

[JPG_master]

Hi,

i finally made it.

Some things without logic order but as a bullet list:

• I used FireFox on Mac ... no need for Chrome on the Mac
• I NEEDED to switch to the ENGLSIH webPage on Autodesk ... ther german DID NOT WORK ( in case you are located in nin-English country )
• it DEFINITELY only works when your license is expired.
• you simply use exactly the same credentials to register for a new priveate one.

That was it ... not more to contribute, but these where MY key learning and EXTRA ESPECIALLY the EN base page.

( which by the way is a mess for a company with such a wonderful product )

[public.kew]

So maybe my problem is my license got converted to a trial again, so not
really expired. Anyway, they're still working on it.

[JPG_master]

not sure, if i can correctly imagine the problem, as in my memories, the trial license is the same functionality like the hobbyist license, but it is timely limited: means when you hit the limit did you re-register again to the hobbyist license and this should be it.

Or do you experience, that the functionality all of a sudden is not anymore available to you because of the trial license (which I would be in doubt)

[public.kew]

Yes, the functionality is the same as before. It's just that when my
hobbyist (now called personal) license expired I thought I followed all the
renewal processes I needed to, yet here I am with a trial license. So when
that expires in 15 days I'm not sure what would be different outside of me
having to install Chrome and try again. If the problem was in fact using
Firefox. Anyway, they're still working on my problem. I'll post again when
I have resolution.

[James.Youmatz]

Hi @public.kew ,

I'm working with a few folks on your case specifically. The sign-up does work on Chrome, Firefox, Edge, etc (we tested all this), so we really want to drill down what is failing and why - and hopefully fix this! To do this, we need logs from the internet browser you use. I think you were sent instructions on how to do this via Chrome, but you can also do this from Firefox: https://support.ringcentral.com/article/1043.html

We would need HAR files, but also the Console logs after you try the sign up. Please DO NOT SHARE these logs via the forum... only share these in your support case, as those logs contain personal data from your browser.

Thanks, and let me know if you need anything. Will get you the personal license ASAP

[public.kew]

For those following - they have manually updated my license, so my particular issue is resolved.  They are continuing to investigate on their end, maybe they'll find something, maybe not.

[JPG_master]

GOOD NEWS on Hobby-License Renewal from October 28th 2022.

Since a few days I received the warning within the fusion app, that my subscription will expire soon.

Today it was expired.

Clicking on the notification in the upper right corner on the ribbon, a pop-up window came up with a button, asking me:

"Re-activate your subscription". Clicking on this redirected me to the Autodesk webpage.

I WAS ON THE US PAGE. I did not try the webpage of my home country because in former years this caused trouble and the renewal did not work.

After entering my personal information and the previously used email address, I was forwarded to a download page – no password was requested.

The download loaded the "fusion 360 downloader".

Download done, DMG opened (on a Mac computer), invoked the "Fuison360 Installer.APP" - this opened a nice dinner with some nice pictures and a progress bar. This was over writing the previous in use local fusion app and started it after completion automatically-and here the magic happened:

==> Fusion 360 did start, the warning about the expiration date disappear, and now I am up to date

THIS IS AN IMPRIOVEMENT.

I hope, that this procedure works for you all guys as good as for me and as good on Windows as it was on my Mac operating system.