Fusion360 doesnt start properly

[KirillChepizhko]

What is happening ? 

When I close all those and get to the main UI my dashboard is gone. 

[masa.minohara]

Hello,

Please try "clear user cache data" in Help and "Restore Defaults" in Preferences, and let me know if these fix the issue. 

Also, what messages did you receive? I cannot see those very clearly.

[KirillChepizhko]

Reattaching the screenshots. 
I reinstalled Fusion and it helped 😉 Just wanted support to pay attention to this issue. 

Needless to say I didnt have any problems with internet connection or firewall or anything else mentioned 

[masa.minohara]

Thank you for sharing the information and I'm glad the issue is solved!

I'm not sure what caused it but I'll let you know when I find out.

[KirillChepizhko]

having EXACTLY the same problem today again after reinstalling Fusion from scratch. When attempting to clear cache data and restart Fusion just freezes . So no, that didnt work
Application window is suspended on exiting the application 

[KirillChepizhko]

Attaching diagnostic files.

[KirillChepizhko]

Just reinstalled ( without restarting pc) and the problem is still there. How do I clear cache and settings even after I uninstall the software ?

[Maowen_Zhang · Accepted solution]

On windows OS, you could clear browser cache at below location.

User folder (user local data):    %localappdata%\Autodesk\Autodesk Fusion 360

Browser cache:                       %localappdata%\temp\autodesk\BrowserCache

Web services cache:                %localappdata%\Autodesk\Web Services

Fusion 360 installed modules: %localappdata%\Autodesk\webdeploy

From the error message, the component (AdCefWebBrowser.exe AutoCAD component) doesn't work, it's used to handle browser/data panel on windows version Fusion. If this component is corrupted (missing or incorrect version), then it might report this error.  

If clear browser cache doesn't work, could you please help to try below? I'm not very sure about the root reason, appriciate if you could have to take a try. Will check other team member about this further tomorrow. Thanks for sharing issue with us! 

1. Verify no AdCefWebBrowser.exe running in task manager, exit if if have. Restart Fusion 360

2. If item 1 doesn't work, uninstall Fusion 360, then delete all contents in folder (%localappdata%\Autodesk\webdeploy), and then reinstall Fusion 360

[KirillChepizhko]

Clearing out localappdata ( as recommended in clean uninstall) + removing webdeploy and reinstalling after that worked. Any idea how to prevent errors like that?

[Maowen_Zhang]

Glad to hear you made it work now! Based on the log you shared, it seems the component "adcefwebbrowser.exe" was occupied and couldn't be updated.  I sent an email to related team members who will help to analyze this further to check the root reason. Thanks for sharing issue with us! 

[KirillChepizhko]

This keeps happening ! I am frustrated and dont know what to do anymore. No matter how I clean cache, no matter how many times I reinstall fusion from scratch - this problem comes back when I launch fusion. the only thing that helps for now is manually turning off adcefwebbrowser.exe in the task manager.

PLEASE HELP !

[innovatenate]

Perhaps there is some interference from another application like anti-virus software on the system that is interferring with the adcefwebbrowser.exe process. Does this issue occur when the anti-virus (or firewall) software is disabled?

[KirillChepizhko]

It does look like a conflict with smth but I dont have any antivirus  or firewall. Could it be a router config ? I mean that is probably too farfetched..

But point is that a cloud based software probably should be immune to interference like that ? 

I am clueless

[innovatenate]

Are you staying on the same network or moving around to different networks? Are you using the default network preferences for Fusion 360?

Thanks,

[KirillChepizhko]

Yep, my screenshot looks indetical and I am on the same network all the time, cable straight to the modem. I dont have any other network issues

[kris_berg]

Hi @KirillChepizhko,

We really want to get this issue resolved and get you back using Fusion 360.  I will be sending you a private message to gather some information and we may need to do a screen sharing session.  Sorry this has gone on this long without a permanent solution, but we will get you up and going.

Kris Berg

Fusion 360 Development

[innovatenate]

I bumped into this forum post which sounds similar (thanks @saketsatta) and thought I would post it here in case it is any help.

In this case, switch the preferences to "No Proxy" helped resolve the issue. 

https://forums.autodesk.com/t5/design-validate-document/fusion360-doesnt-start-properly/m-p/5970955#...

If you haven't tried this, could you give this a quick test?

Thank You,

[KirillChepizhko]

We have tried a bunch of things on the teleconference with Kris Berg from autodeks yesterday inclding no proxy and it didnt help 😉 Really curious what it might be now

[innovatenate]

Sorry.. wrong link..

http://forums.autodesk.com/t5/design-validate-document/fusion-360-crash-on-startup-adcefbrowser-exe-...

[kris_berg]

Hi @KirillChepizhko,

Has the rolling back of the graphics driver fully resolved the issue?  If so, you could log a bug with NVidia and send them the dump file we generated last night.  I found the following link that might help you https://nvidia-submit.custhelp.com/app/utils/login_form/redirect/ask .

Thanks for being patient and supportive on this issue.  The screen shares were very helpful.

Thank you,

Kris Berg

Fusion 360 Development