Fusion crashes at startup

[kb9ydn]

I'm getting a consistent crash upon starting Fusion.  The splash screen comes up for maybe 4-5 seconds and then it dies.  If I can find the log files I'll attach them.  Where are they again?

This is on Windows 7.  It worked about a week ago and the only thing I can think of that has changed since then is that there was a graphics driver update from Microsoft that I applied.  I can do a sytem restore to undo it and try again, but I thought I might bring this up to see if the devs would like any more information before I do.

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[innovatenate]

After the crash, are you submitting error reports? I didn't find any associated with your e-mail address.

If the only thing that has changed is the driver you may try:

1. In Control Panel > Device Manager
2. Right click on Display Adapter and Select Properties
3. In Driver Tab, there is an option to Roll Back Driver

Otherwise, I think performing a clean uninstall and then re-installing might be the fastest way to get back up and running again.

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

For reference some of the log files are located:

%LOCALAPPDATA%\Autodesk\autodesk.webdeploy.streamer.log

%LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<ID>

I hope this helps. Let me know if you have any quetsions. 

Thanks,

[kb9ydn]

The only current log file I could find from today is attached.  There is nothing under the FusionDiagnosticsData folder at all.

It's not submitting a crash report, I'm assuming because it doesn't get far enough along in the loading process.

I think I'm going to try rolling the driver back first because the Firepro Control Center is crashing now too.  This was an optional driver update that I only applied because I was having some unrelated flakiness with Windows, but that didn't change with the new driver.

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[kb9ydn · Accepted solution]

Rolling back the driver fixed it.  For some weird reason the newly installed driver was from 2012 while the driver I was already running was from March of this year.  I'm not sure why it was even listed as an update being so old.  Strange.

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