Fusion 360

[Anonymous]

Since installing Ultimate Design Suite 2016 (I have an annual subscription account) I am being prompted continually to sign in to Fusion 360 via the account management site, with the encouraging message that Fusion 360 is now included with my licence. When I visit my account page, however, I am not allowed to enable Fusion 360. Please advise how to fix this, or at least stop my PC from nagging me to do something that I'm not permitted to,

Thanks

[charegb]

Hi,

Are you the contract administrator for your PrDS contract? I ask because only the contract admin can add new entitlements to a named user's accounts.

We have documentation for the admins here - http://www.autodesk.com/suites/product-design-suite/fusion-360

Can you share some screenshots for the nag dialog so I can follow up?

Thanks,

Bankim

[innovatenate]

Welcome to the Fusion 360 discussion forum! I'm sorry to hear you're having difficulties with the signing into Fusion 360.

Could you share a screenshot or two of the sign-in that you are being prompted with? Does the prompt appear after launching Fusion 360? 

There's an FAQ for Product Design Suite customer for Fusion 360 below that may help.

http://www.autodesk.com/suites/product-design-suite/fusion-360

Is this subscription account for a single user or a multi-user environment? If multi-user, you may need to get the Contract Manager or the Software Coordinator to set user permissions for your account.

http://knowledge.autodesk.com/customer-service/account-management/subscription-management/users-perm...

How to locate your software coordinator:

http://knowledge.autodesk.com/customer-service/account-management/subscription-management/users-perm...

If this doesn't help, it may be an issue related to Internet settings or network conflicts. Please keep us updated on your progress, I'm happy to share further suggestions. I hope this helps! I look forward to your reply. 

Kind Regards,