Starting CAD, or even a new CAD program, is a bit like starting a musical instrument or leaning a new language- the first steps are hard, and it seems disorienting and almost impossible until you get a foothold. I do think there should be better help for those new to 3D CAD- probably there is, it would be good to have some pointers to a basic orientation, even if it’s not Fusion specific. And yes, terms should be explained in tutorials in terms understandable to all.
Give this Forum a chance- I expect you will find it far superior in responsiveness, depth of knowledge, and speed to any company email help system. This forum is very positive in tone and filled with helpful users. And it is monitored obsessively by Autodesk employees on the Fusion team. I think if you scroll through the messages, you will find no one is ignored and all but the most obscure and specialized questions get very rapid responses.
There are settings that will send you email notifications whenever there is a reply- are you sure those aren’t getting lost or filed as spam by your system? If not, go to your Autodesk profile, check your Preferences under Subscriptions and Notifications- Notification Settings. I have mine set to automatically subscribe me to all topics in which I participate.
Some cities have developed Fusion User groups. It’s a pretty new program, and evolving rapidly, so your best bet is to find someone who is a little more experienced. I just attended the first meeting in Seattle, and most of the users had only been using Fusion for a few months. Most had considerable CAD experience, however. You don’t say where you are located, so it’s hard for anyone to respond with a suggestion for one on one help.
- Ron
Mostly Mac- currently M1 MacBook Pro