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errors with configured design

kevin399ML
Enthusiast

errors with configured design

kevin399ML
Enthusiast
Enthusiast

I have a configured design. It is relatively simple and currently has only one configuration, though I expect to use different configurations in the future. Everything was fine until I made one change to a sketch dimension. After this, the drawing from this design will not update - I get an error that "get lastest failed because there is an issue with this configuration". If I try to create a new drawing from the design, it just sits and works forever until I hit esc to abort. I went back to the design and reverted the one change I made back to the original value and now, if I save the change, the upload progress just sits at 0% and never completes. I have tried restarting fusion and even the computer and I can't get past this. I would attach the model, but because it won't upload, I can export the file.... Any suggestions for how I can fix this?

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jhackney1972
Consultant
Consultant

The Forum needs to see your Configuration.  Exporting it as a Configuration will give you a F3Z file.  You will probably have to ZIP it before attaching it to a reply post as an attachment.

John Hackney, Retired
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kevin399ML
Enthusiast
Enthusiast

I can't export the .f3z file because it won't upload. Tell me if I am missing something, but I think it needs to first upload the design before it exports the .f3z When I try to do this, the upload status just sits at zero percent indefinitely so it never even gets to the step of exporting. I just tried with a different design, and that works fine, but the design in question will not export.

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jhackney1972
Consultant
Consultant

As I mentioned in my first post, you probably need to ZIP the F3Z file before trying to attach it.

 

Export Configuration.jpg

 

John Hackney, Retired
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kevin399ML
Enthusiast
Enthusiast

Thanks John. I do hear you. I do not have a .f3z file to zip or attach. I cannot export an .f3z file from this design. I can do so from any other design, but not this one. The export pop up window in fusion says for .f3z files "this file type requires cloud translation which may take a few minutes." When I try to export the .f3z, the first step is to upload the design, which will not complete. I suspect all of my issues are stemming from this one point, the design won't upload to the cloud. Other designs will, so it is not a connection issue. It appears to only be an issue with this one design.

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kevin399ML
Enthusiast
Enthusiast

I have tried removing some of the configuration but it still isn't working. As I said, I can export the .f3z, but I can export the current configuration as .f3d. I don't know if this helps, but here it is. I am not sure what else to do, this is taking up my whole day. I guess I just bail on this and recreate the design - it will only take a few minutes to do, but it is frustrating to not know what this one has some many issues.

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gautham_kattethota
Autodesk
Autodesk

@kevin399ML 

Could you share your log files with us.  You can get them using these steps.  When the problem happened the first time when the drawing failed to update, did you get any in-product notifications when you were in the Configured Design that the configuration needed a repair?  I am also wondering if this file is stuck your upload queue and might need to be cleared. 

Once you get the log files, you could try clearing your cache (dont clear your cache first).  To clear cache, click on the '?' button on the top right of Fusion window and in the dropdown, under the Support and Diagnostic option, you will find the command to "Clear Cache Data".  Try this command and then try to save your Configured Design.  Let us know if it works.

Please do send us your log files.

 

Gautham

 

Gautham



Gautham Kattethota
Software Development
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Yes, I got errors with the configuration when I tried to update the drawing and also when I tried to update an assembly model that included this design. However, I had not changed any of the configurations when this started happening. The most recent configuration had worked fine. All I changed was one dimension in a sketch that caused the errors to start. I changed that sketch dimension back and the errors remained.

I cleared the cache as you suggested but the problem did not resolve. The log file is attached as is a screen shot of the error when I try to update the drawing that links to the design.

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gautham_kattethota
Autodesk
Autodesk

 @kevin399ML 

we are looking into your logs.  The image of the error does indicate that saving configurations in the background ran into some issues.  

Its just a coincidence that the problem started after you changed a sketch dimension.  

If you could share your email address, we could contact you directly.  Or you can email me at KATTETG@AUTODESK.COM.

 

Gautham



Gautham Kattethota
Software Development
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karina.harper
Autodesk Support
Autodesk Support

Hi @kevin399ML 

 

I'm looking at the logs and I see quite a few errors with save, and a lot of designs that were stuck in your upload queue. I have a few theories:

  1. There are some errors with proxy configuration.
    1. Can you try turning off proxy (if you have it intentionally enabled) and check any proxy settings you have in your preferences? 
    2. Any firewall? Try turning it off
  2. There may be a problem accessing the folder where Configurations are stored. They are stored in a secret folder that is hidden, though you would have access to it. It looks like the upload jobs aren't getting to our server. Can you try:
    1. open subsize CT FCG 0-75W again
    2. Toggle the root component visibility on/off
    3. save CT FCG 0-75W
    4. When you do this, does the upload appear go all the way through?
    5. If yes, try to insert a Configuration from CT FCG 0-75W into a new design and save the new design. Does the upload succeed?
    6. Collect logs again.

Here's the error from the logs - it's complaining that the parent folder is not set correctly. The format looks correct in the queue so i'm not sure why it's saying this:

20250212T100436 E 14256 NEUTRON_BUG_ALERT(Parent folder for a queued file is empty. Check the log file)
Function: Ns::WIPService::createNewWIPLineageAndVersionData
File: R:\Core\Neutron\Server\WIPDataModel\WIPService\WIPService.cpp
Line: 5262
Thread Info: [Name: ], [Id: 14256]
20250212T100436 E 14256 Empty parentFolder for new item: , Design File:

 

20250212T100436 E 14256 [CFSUploader] Exception boost::bad_format_string: format-string is ill-formed when uploading file subsize CT FCG 0-75W v5. Please ensure network connectivity.

Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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kevin399ML
Enthusiast
Enthusiast

Thank you Karina and Gautham,

This has already taken too much time. I recreated the design and have already replace the new design in my assemblies. It is working just fine. Now, I would like to delete the original, misbehaving design and move on, however, I can't even delete it. It remains stuck trying to upload. I have canceled the upload in the job status window, but it still continues like it is trying to upload. If I right click on the design in the data panel, I do not get any options, so I can't delete it here. I have gone to the web and tried to delete the file there, but I get a delete failed error.

 

I just want to move on. Any suggestions how I can just get rid of this file? It isn't really causing me any specific problems right now, except that there is a spinning wheel over that design in my data panel, and at the bottom left it just always shows an upload in progress.

 

thanks again so much for the help

Kevin

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kevin399ML
Enthusiast
Enthusiast

I was able to rename the misbehaving design using the web interface. This at least has broken the loop of continually trying to upload the file. The file still doesn't work correctly and I still can't delete it. Attempts to delete it now gives me a message that it is being referenced by other designs or drawings and won't allow it to be deleted. I had already deleted the associated drawing and removed it from designs. On the web interface, it shows that this design is not currently being referenced by any drawings or used in any other designs. At this point, I think I can comfortably just ignore it unless you have any further suggestions for how to delete this design.

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karina.harper
Autodesk Support
Autodesk Support

@kevin399ML 

 

I would suggest waiting for a bit (~an hour) for the upload to completely time out and then try deleting again. If that doesn't work, you might try a clean reinstall and delete after that. I think there is a particular file that doesn't get cleared on clear cache (PIM .SQL file) where some of the upload content is still stored. Reinstall should repopulate a clean version of that file. 

 

Cheers,

Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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karina.harper
Autodesk Support
Autodesk Support

I just re-read this @kevin399ML - you might actually need to "delete forever" the Drawings that referenced the design. Navigate to where those designs were stored on the web, then open the Trash in that folder. There you can select 'delete forever' or something on the Drawing that originally referenced the design. That may help. 

 

Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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I waited for the upload attempt to finally complete/timeout (it did take at least an hour), I restarted, and I did the forever delete of the associated drawing, but I am still not able to delete the model.

 

I am still not able to delete the model.

 

I have not attempted a clear re-install of fusion - that sounds a bit scary to me. I would rather just have a dead file in my folder that to potentially lose something important. Is this something I should be worried about doing? What will be lost in the process?

 

thanks again for the suggestions

 

 

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