Hello all,
In the past month, I've been getting the error "OK" when trying to open a file. It appears in a lot of my files, so the only solution I've found is to close Fusion several times until I can open and start designing again.
Are there any solutions to this problem? It keeps driving me nuts when I can not redesign projects.
Also, It only happens in one of my computers.
Hi @Mattelec,
Thanks for posting and welcome to the Fusion 360 Community!
I am sorry to hear that Fusion is giving you a hard time when trying to open your designs! In order to troubleshoot this though, I am going to need some more information. First, could you send me your diagnostic log files? To collect these, click the "?" in the upper right corner of Fusion 360 and select "Diagnostic Log Files" as shown in the image below.
That should package up most of what I need to troubleshoot this into a zip folder that you can attach right to your reply.
Would you also be able to share that design with me? We have a great article, linked here, that describes the many ways that you can collaborate with others. For the purposes of troubleshooting this issue, I would recommend sharing a public link. If for whatever reason you cannot post the link publicly, feel free to shoot me a PM with the link (click my name and there should be an option to send me a private message on my profile).
Thanks in advance for the information and please let me know if you have any questions or concerns. I look forward to hearing back from you!
Cheers,
Hi @Mattelec,
Thanks for getting back to me and for sharing the design and your log files!
I have since downloaded them and have begun my investigation. I will circle back here once I have something to share!
Cheers,
Hi @Mattelec,
Thanks for your patience while I look into this! I had tried to upload/open your design on my machine and found that I was able to do so without issue. This leads me to believe that this issue is specific to your machine. However, upon investigation of your log files, I found that you are receiving the same error message there that some other users are receiving when trying to (and being unable to) open their designs. My team and I are working closely with the development team on this issue as we speak, and to help us get to the bottom of this, would you be able to share just one last bit of information with me?
What we would like to have a look at is your system profile file. We have a great article, linked here, that describes how to go about collecting this. If you could send me that file I would greatly appreciate it! Just as a heads up though, this file can contain some sensitive information that should not be publicly posted anywhere. For that reason, you can email me the file directly at "mike.tessier@autodesk.com".
Thanks in advance for the information! Please let me know if you have any questions or concerns. I look forward to hearing back from you!
Cheers,
Hi @Mattelec,
Thanks for being patient with me!
We have been working closely with the development team to get to the bottom of this, and we have finally come up with a fix! There will be a fix coming out with one of the next updates that should prevent this in the future, but we also have a temporary fix that should get you back up and running. I'll be sending you a PM in just a minute with some instructions to work through to get this back up and running.
Cheers,
