Corrupted Project and stuck upload

Corrupted Project and stuck upload

hofmanndis
Participant Participant
404 Views
1 Reply
Message 1 of 2

Corrupted Project and stuck upload

hofmanndis
Participant
Participant

Hi, This is my situation.

 

Yesterday Fusion craches meanwile I was working on this project, then I found this message when I wanted to access the project (see images). but that is not the only problem, upload is stucked (see images)

 

I hope you can help me.

 

Project.jpgMessage.jpgUpload.jpg

0 Likes
405 Views
1 Reply
Reply (1)
Message 2 of 2

innovatenate
Autodesk Support
Autodesk Support

Can you share a copy of the diagnostic log files here? This will reveal more about the nature of the error. There is a command in the Help menu that will automatically collect the log files. 

diagnostic log file.png

 

 

If you're not too concerned with v17, you can promote v16, see more about the promote command in working with versions in the below help link.

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/CloudHelp/cloudhelp/ENU/Fusion-...

 

 

After promoting the previous version, you can use work-around 3 to clear out any pending uploads in the upload queue directory in the below link.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

 

I hope this helps!

 

 




Nathan Chandler
Principal Specialist
0 Likes