Client Downloader Error

[Anonymous]

I downloaded the Client Downloader for Fusion 360. When I run the executuable, the client extracts itself, then starts running. I quickly get an "Unexpected Error" with a path to the log file. I looked at the log file and there seems to be an error with the scoket getting addr info.....

I tried disabling my virus protection, it didn't help. Let me know if you have any ideas.

Also, if this is not in the right spot please move it.

2014-12-20 16:17:30,910 - root - DEBUG :: Logging initialized, with level 10, output file: C:\Users\test\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2014-12-20 16:17:30,910 - adsk.dls.streamer.manifests - DEBUG :: Loading build manifest from C:\Users\test\AppData\Local\Temp\7ZipSfx.000\resources\buildinfo.json
2014-12-20 16:17:30,910 - adsk.dls.streamer.manifests - DEBUG :: Type: <class '_io.TextIOWrapper'>, Members: ['_CHUNK_SIZE', '__class__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2014-12-20 16:17:30,911 - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\test\AppData\Local\Temp\7ZipSfx.000\resources
2014-12-20 16:17:30,911 - __main__ - DEBUG :: Loading default language: en
2014-12-20 16:17:30,912 - __main__ - DEBUG :: Defining command line arguments
2014-12-20 16:17:30,913 - __main__ - DEBUG :: Overriding standard streams to capture output
2014-12-20 16:17:30,913 - __main__ - DEBUG :: Parsing command line arguments
2014-12-20 16:17:30,914 - __main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', connection=None, fulluninstall=False, globalinstall=False, headless=False, infofile=None, language='en', logconfig=None, logfile=None, loglevel=20, pipes=None, procfac=<function deploy_process at 0x0000000003275EA0>, purge=False, quietmode=False, stream='production')
-------------------------------------------------------------------------------
2014-12-20 16:17:30,914 - __main__ - DEBUG :: Resetting the standard streams
2014-12-20 16:17:30,914 - root - DEBUG :: Preparing to do final log configuration
2014-12-20 16:17:30,914 - adsk.dls.streamer.configuration - INFO :: Setting deploy stream to production
2014-12-20 16:17:30,914 - adsk.dls.streamer.configuration - INFO :: Setting target app id to 73e72ada57b7480280f7a6f4a289729f
2014-12-20 16:17:30,915 - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2014-12-20 16:17:32,913 - adsk.dls.streamer.registry - INFO :: Failed to query database schema, initializing.
2014-12-20 16:17:33,070 - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2014-12-20 16:17:33,071 - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f
2014-12-20 16:17:33,071 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...
2014-12-20 16:17:34,110 - adsk.dls.streamer.netlib - WARNING :: Problem perfroming network operation... Trying again:
-------------------------------------------------------------------------------
Traceback (most recent call last):
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\urllib\request.py", line 1248, in do_open
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 1065, in request
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 1103, in _send_request
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 1061, in endheaders
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 906, in _send_output
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 844, in send
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\http\client.py", line 1198, in connect
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\socket.py", line 417, in create_connection
socket.gaierror: [Errno 11003] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "W:\SRC\Neutron\Installer\Streamer\src\adsk\dls\streamer\netlib.py", line 377, in __call__
  File "W:\SRC\Neutron\Installer\Streamer\src\adsk\dls\streamer\manifests.py", line 253, in _open
  File "W:\SRC\Neutron\Installer\Streamer\src\adsk\dls\streamer\netlib.py", line 347, in __call__
  File "W:\SRC\Neutron\Installer\Streamer\src\adsk\dls\streamer\netlib.py", line 91, in __init__
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\urllib\request.py", line 469, in open
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\urllib\request.py", line 487, in _open
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\urllib\request.py", line 447, in _call_chain
  File "W:\SRC\Neutron\Installer\Streamer\src\adsk\dls\streamer\netlib.py", line 220, in https_open
  File "F:\P4\Neutron\3P\PYTHON\3.3.5\WIN64_full_e\lib\urllib\request.py", line 1251, in do_open
urllib.error.URLError: <urlopen error [Errno 11003] getaddrinfo failed>

[innovatenate]

The socket error seems to indicate a problem with the DNS request. This is a guess work-around, but you may try using Google's Public DNS to see if it makes a difference. 

DNS settings are specified in the TCP/IP Properties window for the selected network connection. 

Changing DNS server settings on Microsoft Windows 7:

1. Go the Control Panel.
2. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
3. Select the connection for which you want to configureGoogle PublicDNS. For example:
   • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
   • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) orInternet Protocol Version 6 (TCP/IPv6) and then click Properties.
5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
6. Click OK.
7. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
8. Replace those addresses with theIP addresses of theGoogleDNS servers:
   • For IPv4: 8.8.8.8 and/or 8.8.4.4.
   • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844
9. Restart the connection you selected in step 3.
10. Test that your setup is working correctly; see Testing your new settings below.
11. Now re-test the install.

I hope this suggestion helps, let me know either way.

Thanks,

[innovatenate]

I'd like to note there is some server maintenance going on right now, it's scheduled to end at 8:00 PM PST. This may be another possible explanation.

Thanks,

[Anonymous]

Changing the DNS got past that error but now it is saying that it is unable to install at this time. I'll try again tomorrow. Thanks for you help Nathan!

My ISP is the wonderful Comcast BTW...

[Anonymous]

I tried running the client downloader again. Same getaddrinfo error as originally posted...

I tried changing both the IPv6 and IPv4 DNS to point to google...

Any other ideas? What address is it trying to connect too? Can I just try it in the browser?

[innovatenate]

Could you post the autodesk.webdeploy.streamer.log file located in %localappdata%\Autodesk ? This file may contain some more helpful clues as to what is causing the issue. You may be able to find what address is failing.

The address will probably look something like this:

https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...

Although you may be able to access this site through a web browser, the streaming installer file may not necessarily be able to do so.  If you have any proxy server's or firewalls, the below web page may help as well.

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Netw...

I hope that helps.

Thanks,