Cant access any Fusion projects after changing email address

[carloquinonez]

Hi,

I've been trying Fuision out under my original Autodesk account (the one I'm posting this from) and recently started a pilot at work to try out fusion on some internal projects. I didn't realize I could change the email associated with my existing account, so I made a new account using my work email. After realizing I could keep this account, I changed the email address of the new account to a 3rd email address and email address of this account to my work email.

Unfortunately, now Fusion says it can't access any of the folders in my personal hub. There's also issues with trying to log into A360 (I've opened a separate support ticket with them, case 10849818). Will this also resolve the problem of Fusion not being able to access my data, or do I need to open a separate support ticket for that as well?

Regards,

Carlo

[innovatenate]

Have you tried moving everything back to the original e-mail addresses to see if this resolves the issue?

Thanks,

[carloquinonez]

Changing the email back to the old personal address restored access to my Fusion projects. Thank you!