Cannot Start Fusion

[Anonymous]

Install fin  but when I open it displays  this message Unable to setup Fusion 360 for your autodesk account

Any help Appreciated

[josef.kucera]

Hi cjk1951,

Are you still having the issue with account creation?

Occasionally, this issue can be related to network connectivity issues. The below link details how to cinfigure your network for Fusion 360.

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Netw...

Let us know if this is an ongoing issue and I'll ask the operations team to investigate deeper. I hope this helps.

Thanks!

[Anonymous]

Have opened twice in last 24 hrs , but majority of tries same message. I have checked my connections . I am not on a network but home user,ports are open and no proxies set.

Regards

Chris

[daniel_lyall]

right click run as admin

[Anonymous]

Still no sucess I am running on a Mac so do not know how to run admin

[josef.kucera]

Hi cjk1951,

please, could you send us your log files, here are the locations for the log files:

Windows: C:\Users\<windows-id>\AppData\Local\Autodesk\Autodesk Fusion 360\<12 characters cloud id folder>/Logs/

MAC: ~/Library/Application Support/Autodesk/Autodesk Fusion 360/<12 characters cloud id folder>/Logs/

MAC App Store: ~/Library/Containers/com.autodesk.mas.fusion360/Data/Library/Application Support/Autodesk/Autodesk Fusion 360/<12 characters cloud id folder>/Logs/

Thank you.

Regards,

Josef

[josef.kucera]

Hi cjk1951,

We are sorry you have been waiting so long, but could you please sign in to the Fusion again? Your account has been fixed. It should work now.

Kind regards,

-Josef