cannot save anything

[Anonymous]

The save option is always grayed out.  Attempting to save anything generates an error message: "Fusion 360 is synchronizing the data with cloud storage.  Please try again in a moment.", and when trying to export, "In order to work offline, we need an up to date list of your projects.  Please return online to automatically refresh the list."  Except that the drop down menu shows that I am online.  Have tried multiple restarts, have reset all preferences to default.  Still the same behavior.

[ahsan.autodesk]

Hi @Anonymous,

Very sorry to hear you're having these problems. Can you please share your Diagnostics log files so we can investigate the issue? You can get them from the Top right Help menu.

Thx and regards

[Anonymous]

Here are the log files - Thanks so much for the help!

[ahsan.autodesk]

Oops!! For some reason the attachments didn't come through. Can you please try attaching them again?

Thx

[Anonymous]

Here are the logs, along with screen captures of a normal attempt to save:

[image: Inline image 1]
First attempt to save the recovered file.

[image: Inline image 5]
Attempt to export the recovered file

[image: Inline image 6]
Document that I am online. Not sure why it thinks I am off line...

[image: Inline image 3]
Ah - my daily error...

[image: Inline image 2]
One of the errors that does not get replied to, unfortunately...

[image: Inline image 4]
A New design after the software update. Still cannot save 😞

[HughesTooling]

@Anonymous

Are you replying to this thread with email, the reason I ask is because none of your attachment came through. You need to use the forum if you want to add attachments.

Mark

[ahsan.autodesk]

Yeah, I still don't see the attachments. If its easier, please email them to me at ahsan dot ali at autodesk dot com.
Thx