Can't open this file. The file is corrupt or contains migration issues. Please send the file to Autodesk Support for assistance.

[brett3G83J]

Hi there,

I'm trying to open a file that I have been working on and cant seem to open it anymore, prompting this message .... "The path C:/Users/brett/AppData/Local/Autodesk/Autodesk Fusion 360/54WHLSAF7QUG/W.login/F/_XRef_/_Plasma Drive Engine Master.15aed037-e0f8-4d3c-84fa-cc4b14ce4635_LV0.f3d is not a valid zip package.

Could not find referenced document: _Plasma Drive Engine Master.15aed037-e0f8-4d3c-84fa-cc4b14ce4635.f3d

The file C:/Users/brett/AppData/Local/Autodesk/Autodesk Fusion 360/54WHLSAF7QUG/W.login/F/_ACE Cadilac.69f69896-66bb-45a2-af69-1717dfb560cc.f3d could not be loaded."

How do I send the file to Autodesk Support - i cant find a logical pathway through the Accounts page where im directed. The file has IP issues making it not able to publicly share.  The associated file it refers to opens fine so I'm lost with what to do .. I would really appreciate some help because its an important file. 

thanks in advance,

B

[RajkumarIlanchelian]

@brett3G83J would you be able to invite a couple of folks into this project that has this issue for our engineers to take a look? 

@AnandSomani @dsouzasujay Tagging you on this post. 

[dsouzasujay · Accepted solution]

Hi @brett3G83J,

Sorry to see that you're facing this problem.

Please follow below steps to fix the problem

1. go to below folder location
   • C:\Users\[YOUR USER NAME]\AppData\Local\Autodesk\Autodesk Fusion 360\[UNIQUE OXYGEN ID]\W.wwwwip1fqa
2. Take a backup of 'F' Folder (Copy the F folder to different Location)
3. Delete all the files and folders in "W.wwwwip1fqa"
4. Restart fusion and see if the problem got fixed

If the issue still happens, then please send us complete log files

You can collect them from

• Help -> Support & Diagnostics ->Diagnostics log files.
• This will generate a zip file that you can upload. 

[brett3G83J]

Bingo, that worked.  You are a legend thanks Sujay