Account Access

[Anonymous]

I have been unable to add users in the manage.autodesk.com page.

Can someone assist me in getting this resolved?

Thanks!

[brianrepp]

@Anonymous are you currently the account administrator?  If so, this article should help guide you through the process:  https://knowledge.autodesk.com/customer-service/account-management/subscription-management/users-permissions/add-remove

Let me know if that helps!

[Anonymous]

I should be. I created the account.

When I try to add a user, the user does not show up in the window.


Erik D Arendall
Research, Development, & Testing Manager

[matthew.d · Accepted solution]

Hi @Anonymous,

Your contract appeared to start at a later date. I have gone through a resynced your account. This can take up to 24 hours to fully take affect (usually much less, right now about 10-15 minutes). You should be able to use everything when this has taken affect.

Edit: Just did a check in and it looks like your account is now working as expected.

Please hit the Accept as Solution button if my post resolves your issue.