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Models are not saved

9 REPLIES 9
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Message 1 of 10
Jan.Tiemann
447 Views, 9 Replies

Models are not saved

Since tonight I can not store any more models. When I save a newly created model dive it on the Datapanel, however, as empty and the Info button does not exist. This entry then disappears after a certain time again and that part is gone.

9 REPLIES 9
Message 2 of 10
Madmick77
in reply to: Jan.Tiemann

I am having the same problem

Message 3 of 10
brianrepp
in reply to: Jan.Tiemann

Jan and Michael - sincere apologies, we're investigating and will circle back with additional details

Message 4 of 10
brianrepp
in reply to: brianrepp

@Jan.Tiemann@Madmick77 Can you please try saving again and confirm that it's now working?

Message 5 of 10
Jan.Tiemann
in reply to: brianrepp

Hi brianrepp,

yes it's work. Thanks

Message 6 of 10
brianrepp
in reply to: Jan.Tiemann

Thanks for confirming, Jan - again, sorry for the interruption!

Message 7 of 10
Jan.Tiemann
in reply to: brianrepp

Hello and sorry but just now thw next problem :

can't open models saved yesterday ...

Message 8 of 10
brianrepp
in reply to: Jan.Tiemann

@Jan.Tiemann Alerting the team and we're looking into it

Message 9 of 10
shrirangmoghe
in reply to: Jan.Tiemann

Hi Jan,

 

Can you please upload your diagnostics log files?

 

This is not a generic problem at this time.

 

We will take a look at see try to resolve this based on the information specific to your uploads.

 

Thanks!

Shrirang Moghe

Fusion Dev



Shrirang Moghe

Fusion 360 Development
Message 10 of 10
brianrepp
in reply to: shrirangmoghe

@Jan.Tiemann Got your note - glad to hear you're back up and running!

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