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Fusion360 error during installation

15 REPLIES 15
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Message 1 of 16
jurisevickg
406 Views, 15 Replies

Fusion360 error during installation

I can not install Fusion360 for several days. 
It's a clean installation, w/o any Autodesk software installed.

I have the Unable to connect to the network error.

jurisevickg_1-1689958376322.png

 

When I run the Autodesk Licensing support tool, I get next: 

jurisevickg_2-1689958425410.png

 

I do not use any proxies, VPN, or anything. 

Any solution?

 

Thank you

 

 

15 REPLIES 15
Message 2 of 16
dooyoul_chung
in reply to: jurisevickg

Message 3 of 16
jurisevickg
in reply to: jurisevickg

Hi, 

 

Please find it attached. 
Also, I found this site that explain why the api.autodesk.com is not accessible... 

https://resources.imaginit.com/support-blog/autodesk-licensing-url-api-autodesk-com-is-inaccessible

Message 4 of 16
dooyoul_chung
in reply to: jurisevickg

Thank you. 
It would be helped if you can share installation log file.
Thanks.
Installation Log files:

For installation or update errors.

  • Windows: C:\Users\(username)\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log
    macOS: Macintosh HD>Users>(username)>Library>Logs>autodesk.webdeploy.streamer.log
Message 5 of 16
jurisevickg
in reply to: jurisevickg

Find it attached. 
Just to mention that I have two agents from Autodesk support remotely connected to the PC, and couldn't fix the problem. 

Message 6 of 16
dooyoul_chung
in reply to: jurisevickg

Hi @jurisevickg 
While we investigate further you case, can you set environment variable and value with below command line then try again to installation?

setx SKIP_PRECHECK "1"


If installation success, then please don't forget to set back environment variable with below command line option.
setx SKIP_PRECHECK ""

Message 7 of 16
jurisevickg
in reply to: jurisevickg

Hi, 

 

User or system variable?

I even tried to change in precheck_config.json:

"CheckNetworkConnectivity" :
{
"url" : "https://knowledge.autodesk.com/article/Precheck-Network-Connectivity-issue-Fusion-360",
"mandatory": "Yes"

 

to No, but installation freeze.

Message 8 of 16
dooyoul_chung
in reply to: jurisevickg

Hi @jurisevickg 
Please set System variable. This option would pass precheck steps. 
Thanks.

Message 9 of 16
jurisevickg
in reply to: jurisevickg

Same error.

Message 10 of 16
dooyoul_chung
in reply to: jurisevickg

I see that your error happened while checking network connectivity from you shared log file. Which is one of precheck steps. 
Let me clarify skip precheck steps: 
1. open "CMD" 
2. setx  SKIP_PRECHECK "1"
3. cd %userprofile%\downloads
4. call "Fusion 360 Client Downloader.exe" 


Thanks.

Message 11 of 16
jurisevickg
in reply to: jurisevickg

Ok, tried that one. Different error - see the snip. And the log in attach

jurisevickg_0-1690219406237.png

 

Message 12 of 16
dooyoul_chung
in reply to: jurisevickg

Hi @jurisevickg 
Thanks for sharing.
Quick check: Are you able to access below URL? 

Message 13 of 16
jurisevickg
in reply to: jurisevickg

Does this counts as able to access?

 

jurisevickg_0-1690222577635.png

 

Message 14 of 16
dooyoul_chung
in reply to: jurisevickg
Message 15 of 16
jurisevickg
in reply to: jurisevickg

OMG! Second topic worked! Since I am from Serbia, I will copy-paste the solution from the second link that you provided in the last post:

"I immediately realized that this is a problem since I'm from Serbia and I have installed on my notebook software for reading Serbian ID cards. It seems that like everything in this country certificates issued by Ministry of Internal Affairs are messed up 

Solution was to open certmgr search for MUP and delete all their certificates. As soon as I did this Fusion 360 installed like charm. 

I hope this will help some of you."

 

Thank you so much on your great support!

 

Message 16 of 16
dooyoul_chung
in reply to: jurisevickg

Hi @jurisevickg 
Glad that the solution works for you. Thank you for your feedback and accept solution would help for future similar user cases.

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