Sign in not working due to API failure

[f20220669BRH96]

My sign in wasn't working, and the web browser pop up wasn't opening to sign in. I ran a diagnostic test and have attached the screenshot. Essentially the collaborator API and health notifications API haven't passed, what are the next steps?

[RajkumarIlanchelian]

@f20220669BRH96 Can you please let us know if you are on windows or Mac? 

Also please follow the various options in this article to see if any helped. https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-l...

[f20220669BRH96]

I am on a Windows, and I already tried a lot of the stuff on it, and even deleted and reinstalled the identity manager, but to no avail. So I decided to run the diagnostic and that was where I discovered the two failed check in the SS

[RajkumarIlanchelian]

@f20220669BRH96 Thank you. Those checks are not related to the experience you are having. In the above article can you please try the section - 

Web browser is blocking Autodesk Identity Manager