Hello,
I'm having trouble opening three design files: one main file and two files derivative of this main file. Whenever I try to open either of these files, Fusion 360 stops responding. There is no error message. Fusion just hangs and the files never open. This is exceedingly problematic as these design files are central to an ongoing research project. Any suggestions for troubleshooting would be greatly appreciated.
I believe the problem is with a specific component that was inserted into the main file many versions ago. The current version of the main design file is v129. I can open the version of this main file before the problematic component insertion (v84), but I cannot open any version of this file after the component insertion (v85 to current). Nor can I open any version of the two derivative files, both of which use versions of the main file after v85.
This problematic component is no longer necessary in any of the files, and no geometry in any of these files directly depends on it. I can open this problematic component's design file just fine. I simplified it, in a effort to facilitate opening the files using it. But without being able to open the main files, I can't update the version of the problematic component to the newer simplified version.
I would just delete this problematic component from all of the files into which it's been inserted if any of these files would open.
I can view all files (all versions) on A360, which is how I honed in on this problematic component. It's puzzling that this problematic component wasn't causing any problems with many iterations of the main file (v85-v129) and its derivatives (all versions) for months until now.
Has anyone run into similar issues? Is there any way to remove a component from a design file that will not open?
I've tried the clean uninstall and reinstall Fusion 360. Both myself and a collaborator have also tried to open these file on multiple different computers (windows and mac) with no success. I've additionally tried to download a .f3z file and the open this, but had not success either.
Please find diagnostic log attached, and here is a link to the main design file: https://a360.co/2I2y91l (I can share password in private message.)
Thank you in advance! I'd greatly appreciate any help to save about a year of design work!
Fusion 360 v 2.0.9006
mac os 10.15.6 and windows 7
Solved! Go to Solution.
Solved by ahsan.autodesk. Go to Solution.
Hi @jddubbs,
Thanks for sending us the data. We've identified that there is an issue when opening certain older assembly files (that were last saved using the Fusion build from Jan/Feb 2019). While we investigate that in more detail, for now, here are some easy steps to fix the data set:
After this, the assembly should open without any issues. Note that even though we're deleting the Animation data from the part file, it'll still be present in the cloud, so when you open/download the file, the Animation data should come back fine
Let us know if you encounter any issues. If needed, we can repair the file for you. Just let us know
Thanks and regards
Thank you for your response! I followed your directions, and that solved the problem!
Thanks again!
Be well,
Jeff