Fusion 360 Opening Problems

[Anonymous]

Hello All,

 Yesterday I had an issue with opening Fusion, After using it for a short period, I shut it down. Later in the day I returned to find that the program would not open at all. I have the same problem this morning. I read some posts here about similar issues, and attempted a clean delete of the program. I think that I was successful. When attempting to reload/download the software I have come to a place where there is a reference to some page with items highlighted in red. The only option is a button marked OK which does nothing. 

 I am a seventy year old retired toolmaker whos first exposure to a pc came at the age of forty three, with dos Mastercam v3... Some of this makes little sense to me. I do enjoy learning about the newer aspects of the business. I have been quite highly impressed with Fusion 360.

My first download went along without a hitch. Now I feel like a complete incompetent. Any and all ideas are very welcome.

Thank you, and best regards,

Bob Queberg 

[mike.tessier]

Hi @Anonymous,

Thanks for posting!

I'm sorry to hear about this issue! To help me troubleshoot this though, I am going to need a little more information from you. Are there any warnings or errors being displayed when you try to launch Fusion? If so, could you share some screenshots of any and all errors received? There may be a readily available solution based off that message.

Could you also share your application, installation, and web services log files with me? The article linked here provides the directories for locating these files on your machine. I would just like to note that these files appear in folders on your machine that are hidden by default. For more information on hidden files and folders, see the articles we have for Windows and macOS based machines.

Those files contain some sensitive information in them though, so for security's sake, you can email those to me directly at mike.tessier@autodesk.com.

Thanks in advance for the information! Please let me know if you have any questions or concerns - I am always happy to lend a hand!

Cheers,

[Anonymous]

Hello Mike,
After a number of tries, I was able to get the software reloaded. I do appreciate your reply. I do not remember the exact wording at this time, but I kept getting a message about some page with words and red underlines. The only option out was OK.
Other than this bump, and the learning of the software's many features, it has been a great experience. It helps to keep the cobwebs out of the brain. It beats crossword puzzles any day.
I have subscribed to Lars Christensen's YouTube page for more help. I thank you again, and if you do need any more information to eliminate what may be a problem, I will give any help that I am able.
Regards,
Bob

[Anonymous]

hey im having similar problems, i try to open up the software and nothing happens, i recently bought the service for fusion 360 the standard one and everytime i try to open it , it opens up the auto desk stream page and says i already have it downloaded and if i wanted to run it or not.  i tried both options, i clicked yes the first time the nothing and then the second time i clicked no and it loaded for a second then nothing.

[Anonymous]

Hello Matthew,
It does push you to the edge when you do not have another button to push, or a live person on a telephone who can look at your screen. Did you finally get Fusion to install for you? Mine finally opened the next day. It seems to be a useful program, I am looking forward to looking at the learning curve in my rear view mirror.
The best of luck,
Bob

[mike.tessier]

Hi @Anonymous and @Anonymous,

@Anonymous - that's great to hear! I'm glad that you were able to get it back up and running! If the issue comes up again, please forward along the information I had previously requested and I will be happy to look into the issue to see what's happening.

@Anonymous - I'm sorry to hear about the problems you have been having launching Fusion! From the screenshots, it looks like you are trying to launch the Fusion installer. The issue is a little unclear to me as of right now. Had you had the trial version of Fusion when you had purchased a subscription? If so, you shouldn't have to reinstall Fusion after purchasing the subscription - the subscription should be automatically tied to your account.

However, I think you may have gotten your machine into a "confused" state. Let's start off with doing a clean uninstallation of Fusion 360. The article linked here provides a utility that will automatically perform this for you. One quick thing to note here though - when prompted, you should be sure to hit "No" to keep your locally cached designs intact. This will prevent you from losing any versions of designs that you may have saved while working offline (if you have been doing so) while you have been experiencing this issue.

Once that utility finishes up, you can go ahead and reinstall Fusion 360 from the link provided here. Now, I know that it says that you will be downloading the trial version of the software, however, once the installer finishes up and you sign into your Autodesk account within Fusion, you should see the benefits of your subscription.

I hope this helps! Please let me know if you have any questions or concerns - I am always happy to lend a hand!

Cheers,