Can't convert free trial to paid subscription

[lbuilteman]

Hello,

After my free trial ended yesterday, I signed up and paid a monthly subscription fee for renewal. I received email confirmation that my order was processed, however, I have not been able to apply this to my account, and a "term has expired" stamp remains on the home screen. Your help lines seem to be down today.

I did read up on how to transition an account, but the description provided does not match up with my Fusion interface. This has thrown a big wrench into my work progress, so help with this ASAP will be appreciated.

Thank you.

Order Number: 110100

[brittf]

I have the same question as well. I purchased an annual subscription on Amazon Prime Day and do not know how to install the serial number and product key. My term ends in 19 days. Any help provided in this regard would be much appreciated.

Thank you.

Britt

[innovatenate]

@brittf

There is a bit of a delay from the purchase date on the Amazon store to when the Autodesk Account will update. See this post for more information.

http://forums.autodesk.com/t5/design-validate-document/download-problems/m-p/6432746#M63924

There should be no need to enter a serial number or product key. These are used simply for Autodesk's own internal tracking when it comes to Fusion 360. Your entitlement will update automatically, simply by signing into Fusion 360. 

You may want to keep an eye on it today and then if there is no change by tomorrow, let us know so that we can review your account. 

I hope that helps!

[innovatenate · Accepted solution]

@lbuilteman  I have asked the accounts team to review your order/account. I or another team member may provide an update shortly. 

Thanks,

[brittf]

@innovatenate

Thank you for the response. I will continue to monitor my Fusion 360 account and if I don't see any change by the weekend I will let you know. Fortunately I still have access to my free version.

My apologies to @lbuilteman for highjacking his post but his question was very similar to mine.

Britt

[innovatenate]

@brittf No thank you for posting here if the forum! The issues are similar, but different! No way for you to know that... Please keep me updated on the progress, good or bad. We are working through the poor communication about the Amazon Prime day deal. We'll do better next time around! Sorry for any confusion and thank you for your patience! 

@lbuilteman We've initiated a "re-sync" process. If all goes well, the issue should be cleared up in about 20 minutes. You may need to restart Fusion 360 for it the change to take effect. If you don't mind checking again in 20 minutes or so.. 

If it doesn't work, please let me know so we can investigate this further.

Thank you!

[lbuilteman]

Hi Nathan,

Thanks for looking into this for me!

It looks like the refresh did help in that now my subscription is acknowledged in the "management" area of my account. However, the software itself is still locked up and says "term has expired." 

I have restarted the software several times.

Am I missing something?

Thanks!

Laney

[innovatenate]

Thanks for the update! It sounds like the update is not coming into the product...  

Have you tried signing out and back in again? 

If you really want to force Fusion's hand, you can try the below suggestion as well. 

Remove the LoginState.xml file and Restart Fusion 360:
Mac OS
1. (Close Fusion 360) In Terminal, type the below command and press enter
open ~/library/
2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to
~/Library/Application Support/Autodesk/Web Services
3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash
5. Restart Fusion 360

Windows
1. (Close Fusion 360) In windows explorer browse to %localappdata%\autodesk\web services
2. In the Web Services directory, right lick on the LoginState.xml file and select delete
3. Restart Fusion 360

Let me know if this helps! 

[brittf]

@innovatenate

I tried the steps you outlined for the Macintosh version. No change. I still have the blue rectangle in the upper righthand corner of the screen that says "Term ends in 19 days." Could the problem be that I log into Autodesk with a user name (brittf) that is not my email address (britt@fussel.net)?

Thanks for all your help. I know that we will get this working.

Britt

[innovatenate]

When you purchased on the Amazon store, did you assign the license to the same e-mail address you are logging into Fusion 360 with? I note that you can assign the license to an e-mail address in the Your Games and Software Section of Amazon. 

As long as your user ID and e-mail address match, it should be okay. It wouldn't hurt to test logging in by both methods to see if there is any change. I look forward to your update! Please keep me posted on the progress, good or bad.

I'm happy to have the account investigated further by our account team.

Thanks!

[innovatenate]

When you purchased on the Amazon store, did you assign the license to the same e-mail address you are logging into Fusion 360 with? I note that you can assign the license to an e-mail address in the Your Games and Software Section of Amazon. 

As long as your user ID and e-mail address match, it should be okay. It wouldn't hurt to test logging in by both methods to see if there is any change. I look forward to your update! Please keep me posted on the progress, good or bad.

I'm happy to have the account investigated further by our account team.

Thanks!

[brittf]

@innovatenate

Thank you for your continued assistance. I went to the Amazon digital licenses website and saw that the license was assigned to my email address. (At least it appears to be assigned to me as the user is identified as the first three letters of my email address followed by ten asterisks followed by final three letters of my email address.) I believed this is confirmed by the license information showing up in my Autodesk account to include a serial number and product key. I would think it would not be in my Autodesk account if the email address was incorrect.

When I first did the delete LoginState.xml file approach in post 8 above I logged back into Fusion 360 using my username of brittf. I have now re-performed the delete LoginState.xml file approach and logged in with my email address. Status is still the same; I have a blue rectangle in the upper right had corner of the screen which "Term ends in 19 days."

The Amazon website does not appear to let me reassign the license to another email address.

Your continued help would be appreciated.

Thank you.

Britt

[innovatenate]

Thank you for the diligence and the follow up!

At this point, I'm going to turn the investigation inward and work with our account team to see if we can locate any issues with the account on our end. I or another person will follow up here as soon as we know more. We will absolutely get this sorted out for you. I apologize for all the confusion! 

Thank you again for patience as we get this sorted out!

[brittf]

@innovatenate

Thank you. I'll await to hear back from you.

Britt

[masa.minohara]

Hi Britt,

Thank you for your patience. The account team informed me that the issue has been fixed and you should be able to use the product without any issue now. Could you let me know if you still see the issue?

[brittf]

@masa.minohara and @innovatenate

It appears the problem has been fixed. I no longer see the blue rectangle "Term ends..." in the upper right hand corner of the screen. Thank you for your assistance. I should be good for a year now.

Britt

[lbuilteman]

Hi Nathan, 

I'm back and unfortunately still no luck getting it to work!

Our IT specialist followed your directions for the loginstate.xml removal with no luck. He asked if these instructions were for the latest Mac OS, El Capitan?

I uninstalled the software and reinstalled it, and it's still telling me my term is expired.

Thanks!

[innovatenate · Accepted solution]

@lbuilteman We just made a small adjustment to your account (added the named user and assigned the Fusion 360 benefits to it via the instructions in the Named User Management FAQ). Can you give this about 15-20 minutes and then re-test for me? This should have happened automatically since it is a single user account, but for some reason it didn't happen. I apologize for all the confusion. 

I look forward to your update, good or bad.

Thanks,

[lbuilteman]

It worked! Thank you!

[RhemaG]

Hello Nathan (or anyone who can help),

Al Hodge here.

I too am having this issue. I purchased the paid subscription upgrade from the free trial version via an email offer sent to me from Autodesk. This was back in September of this year (2016). At the time I couldn't find how to get the serial number installed to the software on my home computer (single license). Since the free version was still active I didn't bother with it till this past week. I need to get this issue resolved on my Windows 7 machine if you can help please, because I will be hitting it hard and heavy in Fusion 360 in 2017. Need to spend the next couple of months learning the software as well as I'm able since I'm a total CAD/CAM novice. My CNC is going to become the primary machine in my shop beginning in this new year and Fusion 360 will be critical to my operation to this new stage of business. Your help in getting my software activated to the paid serial number would be greatly appreciated.

Thanks!

Al (aka Bill)