Bug PCB canvas from eagle ?

[witawat57]

Hello

why PCB canvas not show some time ?

how to fix PCB canvas ?

thank you

[saito.kh]

Hi @witawat57,

Thank you for posting in the community!

Sorry to hear that trouble is happening.  Did this happen with a particular file or each file?  Would you mind sharing the board file (*.brd) with me?  If it is okay with you, can you please send it to me (kanehiko.saito@autodesk.com)?  I will take a closer look at this behavior on my end.

If you have any questions, please let me know!

Thank.

[witawat57]

i send file to you email

[saito.kh]

Hi @witawat57,

Thank you for sharing the file!

I saw similar porblem with the file on my end.  I've logged a ticket with our development team to investigate this. (internal reference: FUS-43487)  I will get back here once I hear back from the team!

Thank you for your patience.

If you have any questions, please let me know and I'm happy to help.

Thanks.

[witawat57]

now can't fix my problem ?

need wait fix bug new version ?

thank

[saito.kh]

Hi @witawat57,

Thank you for your reply!

I am sorry for the late response to you.  Unfortunately at this time I do not have an update about the issue from the team - I know the team is diligently working on this, so I will update in this thread as soon as I have something to share!  I apologize for any inconveniences this may cause you - we appreciate you bringing this to our attention!

If you have any questions, please let me know and I'm happy to help!

Thanks.

[keqingsong]

@witawat57 - we recently pushed a small update that fixed this issue. Let us know if you can see the the PCB traces now.