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We take user privacy very seriously and I can assure you that we do not intentionallly try to collect analytics after you opt out. I have filed a high priority defect against this and we will resolve it shortly.
I spoke to our engineering team and I think we can explain what you are seeing and I'd like your help in confirming it.
When you opt out of Google analytics, we send one final message to the analytics platform indicating that you have opted out. After this message you should see no more connections to google anayltics.
Please let me know if this is indeed what you are seeing.
No, that's not what I'm seeing. I gave permission in my firewall to allow Fusion to connect to Google analytics. Then I restarted Fusion twice. Then removed the permission. Fusion still tries to connect to Google analytics, every time it starts.
I am the engineer responsible for Fusion 360's analytics connections, and I am currently investigating your reported issue. It is a great concern to me that we don't send data from within Fusion when users have opted out of analytics.
Let me briefly explain how the changing of the Google Analytics opt-in setting works. When opting out of GA 3 things happen:
The internal setting changes and we send one last GA report specifying that a user has opted-out.
The preferences are saved to the local preferences file. This file will be read on subsequent launches on that machine.
The preferences are saved to the cloud so that other machines using your account will have the same settings.
This is what is supposed to happen when changing the setting. The preference is referenced every time we want to send an analytics report so that we are always up-to-date with the user's wishes.
I have been reviewing code and testing on both Windows and Mac, and so far I have been unable to reproduce your issue. With only a single machine using an account I have seen the preferences behave as I expected - sending one last GA report when opting out, and sending no reports when launching again.
I have seen a couple extra reports being sent when more than one machine is being used. The workflow goes something like this. Machine 1 opts out and saves its preferences locally and to the cloud. Machine 2 then starts up and using the local preferences saved from its last session (where GA was still opted-in) starts to send analytics reports. It will send two reports (Application Launch and A360Login) before it refreshes its preferences with those stored in the cloud. After that time it no longer sends GA reports as it recognizes the opt-out setting it got from the cloud.
So I don't understand why things are behaving the way they are for you. Have you been having any other issues with preference changes no longer being recognized? It might be helpful to get a log of what requests your firewall is stopping (assuming it lists the network connection). That might help us verify what part of the product is sending the reports.
I would be happy to work with you privately to try and understand what is going wrong.
I'm using Fusion 360 with only one account, on one Mac, OS X 10.10.2. I haven't noticed any problems with other preferences. The firewall stops only requests to google.com from Fusion 360, all other connections are allowed.
I tried allowing all connections, restarted Fusion 360, and toggled the google preference on and off again, then quit. I guess that should have allowed it to send the one last report, save to local preferences, and to the cloud.
After re-activating the firewall, with connections to the various Autodesk domains allowed, upon starting Fusion 360, it still tries to connect to google. I don't know what it's trying to send, only that it connects. I don't get any other connection alerts, only to google. The connection happens just as Fusion 360 has finished loading, and the main user-interface screen is displayed. If I look at the preferences, the box is still unchecked.
I don't have a lot of time to spend on it, and the problem is solved for me by my firewall. But let me know if there's something else I can do.
Thanks for the information NadaNix. I'll take a stronger look at the behavior on the Mac. I have just a couple questions for you that will help direct my investigation. First - if you don't allow the connection to google, are there other attempts to send data to google? Or is it just the one attempt?
Secondly, did you get Fusion 360 from the Mac App Store or from Autodesk directly? That may make a difference in behavior.
Thanks for the feedback and letting us know about the issue.
There are four to six connection attempts right after startup. I haven't noticed any after that, but usually I have it set to automatically deny, so there might be. Today there was an update to Fusion 360. After it downloaded, but before I restarted it, there were two more attempts. I got Fusion 360 from the Autodesk site.
Thank you NadaNix. That information is helpful. I will do some more investigation and try to determine the source of the problem. I am glad your firewall takes care of the issue for you - but I really do not want to be sending this data after a user opts out.
After installing the latest update, I'm seeing connection attempts to parsley.com, which is an analytics platform. It's done by a separate process called "adexmtsv". It also tries to connect to servers at cloudfront.net.
I'm also now seeing connection attempts by the main Fusion 360 app to googletagmanager.com, and continue to see connections to google analytics - despite having opted out of all data collection options.
