Failed to get 3D model from library

[carl.j.barker]

Just learning to use the electronics functions in fusion and have a problem

IC's 4,5, and 6 all use the same package but....

Why?      Is it me?        Is it a bug?       Am I just going nuts?

[HelenChen-ElectronicsQA]

Hello @carl.j.barker ,

Sorry to hear that you're having trouble.

Thank you very much for your files, we will investigate this issue.

Could you please try to move the IC5 in your board file a little bit and then view 3D PCB again? Thank you for checking.

Regards,

Helen

[HelenChen-ElectronicsQA]

Sorry @carl.j.barker , need your help to check one more scenario.

Could you please delete the problematic IC5 in the schematic file > Re-added a new IC5 in the schematic file > View 3D PCB again?

Thank you for checking.

Regards,

Helen

[HelenChen-ElectronicsQA]

Hi @carl.j.barker ,

We could reproduce this issue now and will keep you be posted if this issue is addressed.

Thank you very much for your files.

Regards,

Helen

[anders.nelsonJW4B6]

I'm having a similar issue. I made a copy of a design (proj/sch/pcb/3d files) with new names, then removed the previous links in the project file and re-added the sch/pcb files with the new names. When I export to 3D, none of the 3D models in their respective part libraries appear on the board.

I updated all the libraries in Library Manager. All the parts had 3D models added via the web interface on library.io. However, it seems like the PCB is using parts only from Fusion Team.

How can I get the 3D models to reappear? How can I link the existing components to the correct library (fusion team or library.io)?