Fusion 360 The data panel cannot be opened

[754967887]

The Fusion360 data panel and files cannot be opened. The system displays only that“ the Fusion360 is synchronizing data to the cloud storage system，click and try again.”

[kevin]

Hi @754967887 Sorry you are running into the issue. Can you please close Fusion and restart to see if the problem persists? There may have been an update pending. 

If that doesn't resolve the issue can you please sign out and back in to Fusion. Let us know if those steps resolve the issue. 

Kevin

[754967887]

重启后并未能解决问题，卸载后重新安装也没能解决问题

[kellings]

Hi @754967887 Can you verify that your network allows access to the following ports and URLs please? 

Fusion 360 Help | Ports and Domains required by Fusion 360 | Autodesk

Which URLs/Protocols need to be allowed for Autodesk Identity Manager

If you go to login.autodesk360.com can you login and see your data that way?

Kevin

[dan.banach]

Hi @754967887 

There could also be an issue with the local cache files and you can delete them. Note, once the cache files are deleted, these files will no longer be available, but the files should still be in your Fusion Team. Follow the steps from the article How to clear the local user cache in Fusion 360 to clear the local data cache.

Hope this helps.

-Dan

[754967887]

I have tried uninstalling and then reinstalling and have not been able to resolve the problem.

I can't open the fusion team option.The Fusion App still only shows the following interface, what should I do？

[kellings]

Hi @754967887 Uninstalling and reinstalling won't resolve any issues in this case. 

What happens when you try to login to login.autodesk360.com? Do you get any error messages? 

Are you at a school or home when you try to open Fusion? Did you review the links for the ports and domains that need to be allowed? Have those exceptions been added? 

Did you clear the cache following the steps that Dan posted? 

Thank you,

Kevin

[754967887]

Thank you for your reply.
I also can't open http://login.autodesk360.com

[kellings]

What happens when you go to that address? 

Are you on a school network or is this from your home? 

Thanks,

Kevin

[dan.banach]

Hi @754967887 

Can you confirm that you have a valid Education license of Fusion 360? Please try the following.

Thanks,

-Dan

To acquire a Fusion 360 Education license, do the following.

1. Log into the Autodesk Education site and if needed verify your eligibility.
2. To acquire or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

3. Then click "ACCESS".

4. Launch Fusion 360.
5. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

[kellings]

Hi @754967887 I just wanted to check in to see if you have resolved your issue or made any progress. Are things working for you now or are you still having issues? 

Thanks,

Kevin