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freewheel.autodesk.com fails to open

13 REPLIES 13
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Message 1 of 14
saijorge
2689 Views, 13 Replies

freewheel.autodesk.com fails to open

Good morning.

 

I have used Freewheel for over two years and had always worked perfectly.

 

today i tried to open my dwg files in the same way, and it is not possible.

 

the website is asking authentication, user name and password.

 

can anyone helpme with this issue...

 

 

is there any problem or changes in the service?

 

Thanks in advance

 

Jorge

13 REPLIES 13
Message 2 of 14
scott.sheppard
in reply to: saijorge

There should not have been any change in service. Your dwf file should have opened just fine.



Scott Sheppard
Program Manager
Autodesk Labs
Autodesk, Inc.
Message 3 of 14
ogw2
in reply to: scott.sheppard

I have the same broblem. The Browser ask for a passwort....must I register me now????

Message 4 of 14
ayalas
in reply to: saijorge

I have the same problem. The browser ask for a password now!

Message 5 of 14
JonTampon
in reply to: scott.sheppard

When i am trying to download a block (made in acad) from a site (using firefox) i get since yesterday the following error.

Same problem, the browser ask for a login+password from freewheel?

 

(in IE he ask for a password from akamai, does this downloadingsoftware made a change in service? Maybe freewheel uses this package?)

Message 6 of 14
cliffdudds
in reply to: JonTampon

Hi, Same issue here. password authentication required to access the service. I assume from the thread that this shouldnt be the case? If so, can we get an ETA when normal service will resume?

 

Thanks.

Message 7 of 14
J-VES
in reply to: saijorge

Also experiencing problems with this.

 

Will not load the URL : http://freewheel.autodesk.com/ and http://freewheel.autodesk.com/index.aspx has bad format.

Can we please have a time when normal service will resume?

Tags (2)
Message 8 of 14
cliffdudds
in reply to: scott.sheppard

Hi Scott, it would appear that this issue has occurred before:

http://forums.autodesk.com/t5/Freewheel/Embedded-Freewheel-asking-for-authentication/td-p/2604304

Just for information.
Message 9 of 14
scott.sheppard
in reply to: cliffdudds

I have submitted a request to ha e our IT department reboot the Autodesk Freewheel servers. They should not be asking for a password.



Scott Sheppard
Program Manager
Autodesk Labs
Autodesk, Inc.
Message 10 of 14
cliffdudds
in reply to: scott.sheppard

Hi Scott, it would appear the issue still remains. Do you have any updates?

Thanks.
Message 11 of 14
ayalas
in reply to: scott.sheppard

Hi Scott:

 

The page http://www.autodesk.com authentication requests.

If I press the cancel button several times the following error:

 

HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL in September on the requested resource.
Internet Information Services (IIS) 

 

Message 12 of 14
scott.sheppard
in reply to: cliffdudds

I hope the issue gets resolved today.



Scott Sheppard
Program Manager
Autodesk Labs
Autodesk, Inc.
Message 13 of 14
cliffdudds
in reply to: ayalas

Thank you Scott, I have checked this morning and normal service appears top have resumed.

Message 14 of 14
ayalas
in reply to: scott.sheppard

Hi Scott, works! thank you.

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