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en respuesta a: Karen7894

It is only Wednesday today, day 3 of this week (they don't work on weekends and they answer queries on a first come first served basis, they have limited staff).

Unless the problem requires Autodesk Licensing to interfere, most queries are resolved rather quickly by posting in the I&L with details of the issue https://forums.autodesk.com/t5/installation-licensing/bd-p/24

Or you can pay for immediate support at the Autodesk Marketplace if this is crippling your ability to use the software https://servicesmarketplace.autodesk.com/providers/product/autocad