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Does anyone know how long we should expect to wait for Autodesk Customer Support to respond to a ticket? We submitted an issue about 48 hours ago and have not heard anything since the initial email that says it was received.
CaseNo:15898832
Thanks!
¡Resuelto! Ir a solución.
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Hi,
it depends on the type of the question (installation, updates, activation, crashes, dependence on specific data) and so which team gets your ticket. That can be between a few minutes up to a few days.
You might ask here the question, could be you find your answer here too .... ![]()
- alfred -
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
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(not an Autodesk consultant)
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Hi,
>> I sent an e-mail one week ago and I'm waiting response yet...
Interesting thing ... which email did you use to reach which department at Autodesk? (because I would not know any email address to reach the support team).
- alfred-
Alfred NESWADBA
ISH-Solutions GmbH / Ingenieur Studio HOLLAUS
www.ish-solutions.at ... blog.ish-solutions.at ... LinkedIn ... CDay 2025
------------------------------------------------------------------------------------
(not an Autodesk consultant)
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The email was sent to customersupport@autodesk.com. That's the address it goes to when you select "contact customer support" . We are getting a licensing error. I found a solution on the forums but it didn't work. We've got a user that hasn't been able to get into AutoCAD for 3 days now.
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Unless the problem requires Autodesk Licensing to interfere, most queries are resolved rather quickly by posting in the I&L with details of the issue https://forums.autodesk.com/t5/installation-licensing/bd-p/24
Or you can pay for immediate support at the Autodesk Marketplace if this is crippling your ability to use the software https://servicesmarketplace.autodesk.com/providers/product/autocad
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We submitted the problem to customer support last Friday so that makes it 3 days not counting the weekend. If we don't hear from Autodesk Support this morning I will try posting the problem to the I&L forum as you suggested. Thanks!
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Finally got a response from Autodesk. It took 5 working days. Got the answer on the I&L forum one day earlier.