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todd_bolenback
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‎04-26-2019 12:13 PM
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‎04-26-2019 12:13 PM

Acad 2019 crashing while opening second drawing file

Hi,

We run acad in our CAD labs here at our Polytechnic University.  One of our faculty members has noticed that Acad is crashing when trying to open a second drawing.  We are using Windows 7 SP1 with Acad 2019 and update 2019.1.2.

 

Here is her description of what is occuring: 
The issue is opening a second drawing from an external source. If you open the second drawing from Acad, no problem. If you try to open from Moodle or Windows Explorer, Flash drive, etc. it crashes.
 
Any feedback for a possible solution would be appreciated.  AutoDesk Educational support suggested checking for update KB4019990, but we have had that update on our lab images since Oct. 2017 and they suggested posting the issue to the acad forum.
 
Regards,
Todd
Program Assistant
 
 
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