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Anonymous
1513 Vistas, 9 Respuestas

Autocad does not run on my laptop ( STOP CODE "VIDEO_TDR_FAILURE")

Hello,

I have an issue running AutoCAD on my laptop. I downloaded and installed any of previous version (2017,18,19), but every time I start using it is giving me the error Stop code: "VIDEO_TDR_FAILURE" and my laptop restart again.

I took my laptop to Microsoft IT department and they told me to contact Autodesk team as they say that the laptop is fine to run AutoCAD. 

 

Thanks,

Vincent Rutahintare

DarrenP
en respuesta a: Anonymous

don’t why microsoft told you its a autodesk problem

if you look up this error on the internet it points to a graphics card problem or driver

https://www.thewindowsclub.com/video_tdr_failure

DarrenP
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pendean
en respuesta a: Anonymous

No one here is Autodesk.

Your laptop make/model and specs are...?
Your Windows OS version is...?
The video card in the laptop is...?

Have you tried any of the posted solutions on he web yet https://www.google.com/search?q=error+Stop+code%3A+%22VIDEO_TDR_FAILURE%22


john.vellek
en respuesta a: Anonymous

Hi @Anonymous,

 

This error is thrown when a graphics system is not responding.  Try uninstalling the current driver and using the last one or even the default driver that came with your system.  You can then upgrade it incrementally to newer versions as appropriate.

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


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Anonymous
en respuesta a: pendean

Dell XPS 15 Touch Laptop: i5-7300HQ,15.6" 4K, 8GB DDR4, 256GB SSD 

That is my laptop specs

DarrenP
en respuesta a: Anonymous

have you tried contacting dell about this problem?

this issue is not related to Autodesk software its a hardware problem

DarrenP
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Anonymous
en respuesta a: john.vellek

I try every solution they suggested,

( deinstall& install graphich) ,but still Autocad does not run on my laptop.

Here is my laptop specs :

Dell XPS 15 Touch Laptop: i5-7300HQ,15.6" 4K, 8GB DDR4, 256GB SSD 

 

Do you think this laptop is not compatible with autocad?

Anonymous
en respuesta a: DarrenP

I took my laptop to microsoft technicians and they this is autodesk issue.

As it is only autocad which can not work on the laptop.

O

Anonymous
en respuesta a: DarrenP

And what do you think about these specification:

Dell XPS 15 Touch Laptop: i5-7300HQ,15.6" 4K, 8GB DDR4, 256GB SSD 

 

That is my laptop and I think it is able to handle autocad.

Anonymous
en respuesta a: Anonymous

again this is not an Autodesk issue 

did you look up this error message on the internet?

where does it say this is caused by Autodesk software?

this is a hardware problem nothing more not Autocad

get in touch with dell ASAP & have them fix this issue