04-26-2018
02:43 PM
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04-26-2018
02:43 PM
Hello
Autocad loads fine when the print driver is uninstalled, so I don't believe there is a license issue going on. There is no server, so the print driver is installed on each computer separately and I can't see the firewall being an issue as each user is an admin and no firewall message comes up.
They used to have a xerox printer that worked fine. Does Autocad have a memory or store info in a setup file somewhere that it may be trying to load or this new printer conflicting with? They had removed the previous printer from the printers on the computers, so there should be no reference to them.
Does the printer have to have adobe postscript installed on it in order for autocad to load it properly? I'm still waiting on the previous tests you asked for to be completed as they are currently finishing up a project and is hard to run all these troubleshooting steps you ask for.
Thanks
Autocad loads fine when the print driver is uninstalled, so I don't believe there is a license issue going on. There is no server, so the print driver is installed on each computer separately and I can't see the firewall being an issue as each user is an admin and no firewall message comes up.
They used to have a xerox printer that worked fine. Does Autocad have a memory or store info in a setup file somewhere that it may be trying to load or this new printer conflicting with? They had removed the previous printer from the printers on the computers, so there should be no reference to them.
Does the printer have to have adobe postscript installed on it in order for autocad to load it properly? I'm still waiting on the previous tests you asked for to be completed as they are currently finishing up a project and is hard to run all these troubleshooting steps you ask for.
Thanks