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john.vellek
en respuesta a: Anonymous

Hi @Anonymous,

 

I understand that you have a case open with another specialist so I don't want to confuse things by offering different options but here is my suggestion:

 

First, get account access for your Autodesk account so that you can properly obtain downloads and updates. I understand that the other specialist is putting you in contact with the proper group to see if they can help you directly but you will likely have to talk to your account administrator.

 

This issue does seem unique to your environment as I have found no other ones that seem even similar. This indicates to me that there is something different in your environment.

 

Once you have account access, please work through the following steps:

 

  • Clean install of Windows (not an image) and then run all Windows updates. This should result in a WINVER of Version 1709, OS Build 16299.334 or higher.
  • Then install AutoCAD 2018 with All updates applied resulting in a Product version of O.161.0.0 AutoCAD 2018.1.2 Update
  • Do not install Any other applications.
  • Check the Windows Event logs to verify that no errors are present.
  • Create a local administrator account and then disconnect the network.
  • Logon using the local account.
  • Start AutoCAD once and then close it. Now, check Windows Explorer to see if it fails.
  • If that works, reconnect the network and logon using a Domain Admin account.
  • Start AutoCAD once and then close it. Now, check Windows Explorer to see if it fails.
  • If that works, reconnect the network and again logon as the Domain Admin to test

Please let me know the results of these steps.

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


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