03-12-2018
08:59 AM
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03-12-2018
08:59 AM
Hi Brian, Thanks for the System Information File.
At first glance, I suspect that WSCommCntr4.exe is the cause of the problem. Here is an article that should help to correct this issue. Please let me know the results after trying these steps. Since this is a laptop I would also suggest that you open the case and make sure all RAM modules are fully seated.
Please select the Accept as Solution button if my post solves your issue or answers your question.
John Vellek
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