- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Publish vs Plot Problems
I have a pagesetup on a layout tab of a sheet. When I plot this tab, it plot correctly. However, if I publish the same layout using the same pagesetup, I get the following error message: ERROR: The current device does not support the requested media size. The sheet size is 18"x 24" plotting to 24" rolled paper. Why would the process using the same perimeters product different results? I'm using AutoCAD 2015 on a windows based PC.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Hi RocksterB,
I would check the following things first.
1. Do you have enough papers with the same size in your printer to plot as publish does a batch plot ?
2. Try installing the latest drivers from the vendor website.
3. Are you using any addins or custom applications on top of AutoCAD, if so try unloading them and test the publish command whether it works or not.
Let us know the results for the above.

Vinod Balasubramanian
AutoCAD Industry Support & Escalation Lead
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Hi RocksterB,
I would suggest 2 options as below:
- Check if there are multiple layouts and they are set up with the same desired page setup.
- Try to recreate the page setup with the same settings and save as a different name.

Inchul Lee
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
VinodBalasubramanian,
- Yes, there is enough paper in the plotter to plot the job.
- The drivers are fine.
- There are no add-in applications.
inchul.lee,
- Yes, there are multiple layouts. I'm plotting all of the layouts 24"x36" to C-size 18"x24". In my test, in both the plotting and publishing, I plotter only the first page.
- I recreated the page setup with the same settings a the old page setup with a new name. This time publishing plotted the job without errors.
The problem itself occurs only on a few files, but all other files use the same page setup these files fail on.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
I don't believe PLOT uses what is in the page setup if there is something else saved to the layout. It only defaults to the page setup if you have nothing saved to the layout. So you could have a paper size saved in the PLOT dialog and that paper size is missing in the page setup.
From the page setup dialog, you can import another page setup from a drawing that you know is working, even if it has the exact same name. You'll get a request to override the existing one, choose yes. Then save the page setup, and it should publish correctly.
I have a drawing with previously edited and saved page setups, so I can always import from a source I know works. I try to remember to do that on the first drawing in a new job so it's available in the current job folder..
If you're in a hurry and have a ton of errors in your page setups, while in the PUBLISH dialog, go to a sheet with a page setup that works, move it to the top of the list. Select all files in the list, click it in the pull down, and that page setup will be applied to all.
If print order is important, then you'll need to edit the page setup for the first drawing at the top of the list, but you won't have to do them all.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Just as Dean suggested, send us a screenshot of both your plot and publish dialog to see where the difference is. Also tell us what plotter you are trying to use.

Vinod Balasubramanian
AutoCAD Industry Support & Escalation Lead
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
You might also try publishing to PDF and then look at the PDF to see if the pages sizes all look correct. You might then see what the results are if you print the PDF to your plotter.

Jerry Ford
Senior Interaction Designer
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
@Anonymous wrote:
I don't believe PLOT uses what is in the page setup if there is something else saved to the layout. It only defaults to the page setup if you have nothing saved to the layout.
Not quite true. The [named] page set-up should be assigned to the layout. If a change is made to the page set-up settings during plotting or otherwise and applied to the layout, the named page set-up is no longer current and needs to be re-set as such. This can be done with the page set-up manager or it can be done in publisher as a temporary override, When doing this the page set-up that was current when the file was last saved will remain current.
The rest of your post is solid advice.
Rob
Drafting is a breeze and Revit doesn't always work the way you think it should.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
I've attached snap shots of my plot and publish dialog boxes. The page setup works fine when plotting, but not if I publish. The page setup works when publishing from other files. I audited the file and still not publishing properly. I'm plotting to an HP DesignJet Z5200 color plotter.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
It is much easier to ensure that the page set-ups are exactly the same, if you utilize named page set-ups. As mentioned earlier, it is even easier with a file that contains your most often used set-ups that you can use to import the set-ups from.
If you are not familiar with how to create named page set-ups, have a look at the page set-up manager, accessed by right clicking the layout tab.
Rob
Drafting is a breeze and Revit doesn't always work the way you think it should.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
I am using named page setup for plotting and publishing. The problem is I can plot successfully using the named page setup, but I get errors using the same named page setup to publish. I have even deleted the named page setup from the file and imported it back in from my template file and it still errors out when publishing. However, it well plot successfully.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Your screen shot shows "None" for the page set-up. We cannot help you unless you provide accurate information.
If the named page set-up is not current when publishing, you need to set it from within publisher or you can import it from your template and apply it to all the sheets for publishing. This would ensure consistency.
Rob
Drafting is a breeze and Revit doesn't always work the way you think it should.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
It took me a while to understand your request. In the plot dialog box in the Page setup area I have many named page setups. Once I choose one, the settings are loaded and set. The pull down then changes to <None>. I thought this was normal, but I do have one page setup that continuously show's its name once the page name is chosen. I'll have to figure out why this occurring and report back to the forum thread. We did have drivers updated a few weeks ago. No one reported any publishing issues to date but me.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
If you are trying to assign a page set-up from the plot dialog box, you would need to also apply it to the layout by hitting the button or to have changes automatically applied to the layout. Also, if you are not familiar with it, look into the page Setup Manager.
I'm guessing you are getting different results when None is the current page set-up and not the desired named plot style. As stated earlier, you can apply page set-ups from within publisher. I do this when I think there is any chance that the desired one may not be current in the files I am publishing, which, in a multi-user environment, is almost every time. That is why having a file handy that has commonly used set-ups for importing is such a good idea.
Rob
Drafting is a breeze and Revit doesn't always work the way you think it should.
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Hi @RocksterB,
I have seen this occur with damaged (corrupt) PC3 files as well as drawing sets that have corrupt layouts. Is it possible to rebuild one of your PC3 files and assign it to a new Page Setup to see if the behavior continues?
John Vellek
Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!
Autodesk Knowledge Network | Autodesk Account | Product Feedback
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
Hi @RocksterB,
I am checking back to see if my post or others helped you with your problem.
Please add a post with how you decide to proceed and your results so other Community members may benefit.
Please select the Accept as Solution button if a post or posts fully solved your issue or answered your question.
John Vellek
Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!
Autodesk Knowledge Network | Autodesk Account | Product Feedback
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
@RobDraw wrote:
@Anonymous wrote:
I don't believe PLOT uses what is in the page setup if there is something else saved to the layout. It only defaults to the page setup if you have nothing saved to the layout.
Not quite true. The [named] page set-up should be assigned to the layout. If a change is made to the page set-up settings during plotting or otherwise and applied to the layout, the named page set-up is no longer current and needs to be re-set as such. This can be done with the page set-up manager or it can be done in publisher as a temporary override, When doing this the page set-up that was current when the file was last saved will remain current.
The rest of your post is solid advice.
I didn't explain it very well. From the plot dialog, you can select "Apply to layout". If that setup is not available (for example, the print parameters were picked on the spot and applied to layout, or it is a customer's layout referring to his local printers), it is the current setup, but it won't work because it refers to a printer that doesn't exist. So no matter how many working page setups you have in your drawing, if you don't apply them to the layout by making one current, it will throw out an error when trying to print OR publish. Thus you can have a page setup applied to the layout, that isn't in the list of working pagesetups.