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john.vellek
en respuesta a: francoise.k

Hello francoise.k,

 

It almost sounds like you have another window open but off-screen. Do you have multiple monitors on your system? If so, can you temporarily remove them and then see if the problem goes away?

 

Post #2 also shows how you can contact support directly for your issue if you would rather pursue a resolution in this manner.

 

Please post your results.

 

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.


John Vellek


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