05-24-2016
08:05 AM
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05-24-2016
08:05 AM
Hello francoise.k,
It almost sounds like you have another window open but off-screen. Do you have multiple monitors on your system? If so, can you temporarily remove them and then see if the problem goes away?
Post #2 also shows how you can contact support directly for your issue if you would rather pursue a resolution in this manner.
Please post your results.
Please hit the Accept as Solution button if my post fully solves your issue or answers your question.
John Vellek
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