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It sounds like they printed the drawing, stamped it and then scanned the drawing to make the PDF.

or they may have locked the PDF and put the stamp in their and that is the only item that is not locked.

Either way, yes, you have to ask either for the CAD File or a print of the PDF file directly from AutoCAD.

Tip, it the PDF you received looks like a scanned drawing, very few times will it convert correctly as well.

 

Hope this helps.

JRR!!!