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en respuesta a: alexandresynth


@alexandresynth wrote:

.... if someone from technical support contact me.


You have to start that process: open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-S...

 

HTH