01-09-2024
07:27 AM
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01-09-2024
07:27 AM
@DawnAW wrote:
I say randomly because it is only in certain files and when I open the file it never happens. My coworker always has it happen in these particular files. And we are finding that another coworker only sometimes has it happen.
That's too random to diagnose here (just like you discovered over there): if only "particular" files consider sharing one where this happens often here for some else to explore.
Note: here is how to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help, they'll want to remote into that problem PC (and others maybe) to dig deeper:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-my-sup...