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en respuesta a: msupron

@msupron What you are describing is a corrupt Layout that just needs to be deleted and you start over. It's way quicker than trying to fix it.

Otherwise... Are you trying to work in "their" DWG file? I'd suggest you give them a call right away then for help.
Or did you XREF or INSERT their file into one of your working-just-fine DWG files?
Use your own layouts imported from your own templates?