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In AutoCAD 2023, the "Snap Override" menu can be accessed using the Shift + Right Click shortcut, as you mentioned. If this shortcut is not working for you, there are a few things you can try:
Make sure that the "Snap Override" menu is enabled in your AutoCAD settings. You can check this by going to the "Snap Settings" dialog box (type "SNAP" in the command line) and ensuring that the "Snap Override" option is checked.
Make sure that you are using the correct shortcut. In some versions of AutoCAD, the Snap Override menu can be accessed using the Ctrl + Right Click shortcut, as you mentioned. However, in AutoCAD 2023, the correct shortcut is Shift + Right Click.
Check your keyboard settings. If you have modified the default keyboard shortcuts in AutoCAD, it is possible that the Snap Override shortcut has been changed or disabled. You can reset the keyboard shortcuts to their default settings by going to the "Customize" tab of the ribbon and clicking the "Keyboard Shortcuts" button.
If none of these suggestions solve the problem, it may be worth checking for any updates or hotfixes for AutoCAD 2023 that could address the issue. You can check for updates by going to the "Help" tab of the ribbon and clicking the "Check for Updates" button.
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Best regards,